Senior Sales Trainer

SUMMARY:
We are seeking a highly experienced Senior Sales Trainer with deep expertise in KPO/BPO sales environments to lead the design and execution of scalable training strategies. This role goes beyond facilitation and requires a strategic partner to sales leadership—driving performance, improving conversion metrics, and embedding a high-performance sales culture across multiple teams and geographies.
The successful candidate will play a critical role in optimising sales capability, reducing time-to-productivity, and enabling consistent revenue growth through structured training, coaching frameworks, and data-driven interventions.

POSITION INFO:
Key Responsibilities
· Develop and implement a comprehensive sales training strategy aligned to business growth objectives
· Lead the design of end-to-end training frameworks, including onboarding, continuous learning, and leadership development
· Deliver advanced training on consultative selling, negotiation, objection handling, and closing techniques
· Partner closely with Sales, Operations, and Quality Assurance leaders to identify performance gaps and training needs
· Analyse sales performance data to drive targeted coaching interventions and measurable improvements
· Establish and manage coaching frameworks for Team Leaders and Managers to ensure training scalability
· Oversee call calibration, quality standards, and compliance alignment across campaigns
· Drive content innovation, including digital learning, simulations, and blended learning approaches
· Mentor and develop junior trainers and facilitators, building internal training capability
· Lead training initiatives across multiple campaigns, regions, or international markets

Key Requirements
· 5–8+ years’ experience in sales training, with significant exposure to KPO/BPO environments
· Proven track record of driving sales performance improvements at scale
· Strong expertise in high-volume, target-driven sales operations (inbound/outbound)
· Advanced facilitation and coaching skills, including working with senior sales stakeholders
· Experience designing and implementing training strategies and frameworks
· Strong analytical capability with experience using data to inform training decisions
· Proficiency in LMS platforms, CRM systems, and call monitoring tools
· Ability to manage multiple stakeholders in a fast-paced, high-pressure environment

Preferred Qualifications
· Degree in Business, Learning & Development, or related field
· Certifications in sales methodologies (e.g., SPIN, Challenger, MEDDIC) or coaching
· Experience in international or multi-market sales environments
· Exposure to digital transformation or AI-enabled sales tools

Leadership & Core Competencies
· Strategic thinking and execution
· Advanced sales coaching and mentoring
· Stakeholder management and influence
· Data-driven decision-making
· Change management and adaptability
· Strong communication and executive presence

Success Metrics
· Sustained improvement in conversion rates, revenue per agent, and pipeline quality
· Reduction in new hire ramp-up time
· Measurable uplift in team performance post-training interventions
· Adoption and effectiveness of coaching frameworks across leadership
· Improvement in quality assurance and compliance scores
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