Senior Security Engineer

SUMMARY:
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POSITION INFO:

Description

The Senior Engineer is involved in more complex environments for installation, configuration and fault management. They provide technical support to clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

Certification, both in vendor, technology and product is elevated to a specialized level and activities continue to progress towards an expert level.

Senior Engineers work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

The individual demonstrates project management and administration ability. They write reports and proposals and project documentation. Senior Engineers assist with the documentation of standard operating procedures relating to installations and fixes.

The Senior Engineer displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. They lead by example and monitor the quality of engineer''s and technician''s work when required. Mentorship of engineers and technicians is expected on this role.

Senior Engineers have good project skills which are demonstrated in the execution of installations and other assignments.

The individual demonstrates good administration ability in the form of report writing and general project documentation development. The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

The Senior Engineer is expected to take ownership of relevant technologies according to domain or specialization.

The individual displays a good understanding of business principles. At this level, individuals are included in higher complexity design work, with input to the design expected.

These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.

Performance Objectives (PO)

Performance Objectives

Details

PO 1: Risk Management

• Complies to all mandated policies, laws and audit requirements
• Managed environment is safe and secure
• Patch Management - Windows Updates. Ensure all client workstations and servers are no less than 3 versions outdated (N-1 release)
• Patch Management – Antivirus. Ensure all client workstations and servers are no less than 3 versions outdated (DAT release N-3)
• Number of virus outbreaks across all environments (P1 and P2 Virus outbreaks)

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PO 2: Operational Excellence

• Operates an environment that is reliable and stable
• Reduction in the number of incidents with a customer impact of critical and high.
• Reduction in the number of incidents caused by a planned change.
• Incident Management
• Managed high severity incidents to resolution within SLA
• Perform root cause analysis and implement preventative measures, upgrades, fixes to the environment
• Provide incident management reports
• Call queue management

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Service Request Management

• Plan and implement request as per client requirements
• Plan and implement requirement as per SOE and technology standards
• Manage delivery expectation with client

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Capacity Management

• Provide trend analysis to drive capacity forecasting
• Implement /recommend proactive improvements

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Availability Management

• Maintain service design and architecture
• Ensure monitoring as per client/contract requirement
• Ensure client uptime as per SLA

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Continuity Management

• Develop and maintain required DR plan
• Execute DR test plan as per client/contract requirement

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Life Cycle Management

• Report on hardware life cycle
• Report on software life cycle
• Report on technology life cycle

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PO 3: Continual Improvements

• Operate an environment that is efficient, optimised and standardised.
• Implement process improvements - Standardise on functional process to ensure common delivery model. Identify gaps in delivery across technical and services areas and drive maturity and behaviour changes
• Automation supporting operational excellence and efficiencies

PO 4: Project

Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge and Experience

Requirements

Qualifications

Experience

Legal Requirements

CCSE | 5-10 Years

Fortigate | 5-10 Years

CISSP | 2-5 Years

CCNA | 2-5 Years

Cylance / Crowdstrike EDR | 3-5 Years

Qualys | 3-5 Years

Nessus | 3-5 Years

ITL v3 | 5-10 Years

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Competencies

Behavioural Competencies

Technical Competencies

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Essential

• Ability to operate independently as well as in a team environment
• Excellent communication skills – verbal and written
• Excellent documentation skills
• Strong client focus
• Strong planning and organisational skills
• Perform well under pressure
• ITIL v3

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Essential

• Security Protocols
• Firewalls
• IPS
• End point protection
• VPN
• SIEM
• Splunk
• Vulnerability Management
• WAF
• Identity and access management
• Load Balancers
• EDR Solutions

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Desirable

• Service management solutions
• Be coachable
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures
• Strong listening skills

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Desirable

• Sound knowledge of system monitoring platforms
• Indeni
• Data Access Governance
• PCI
• Routing Protocols
• Familiar with on prem and cloud security concepts
• VMware

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Special Requirements

• 8 - 10 years’ work experience
• 5+ years in a similar role within an ICT organisation provision managed services
• Working knowledge of technical documentation and experience in co-ordination with TAC
• Expert knowledge on management agent concepts, redundancy concepts and remote console architecture within the supported technical domain (i.e. Network, Storage, Security etc)

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