Senior Service Delivery Manager

Recruiter:

Data Centrix

Job Ref:

JHB005794/Liste

Date posted:

Tuesday, February 8, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
Datacentrix is looking for a Senior Service Delivery Manager based in Cape Town, The vacancy is for a professional technical services managers responsible for co-coordinating the delivery of services into key enterprise customers. This is a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.

JOB DESCRIPTION:

The key responsibility of the Service Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Primary Role Accountabilities:

Customer Service (being compassionate)
Daily Onsite Operations (processes and procedures)
Resource Management (induction, training and development, leave/sick leave, etc.)
Incident, Change and Problem Management (incl. trend analysis and reporting)
Escalation Management and Resolution
Continuous Service Improvement (being proactive)
3rd Party Management
Strategic Support and Growth of the Services delivered to the Customer
Daily attendance of Services and Management Meetings
Monthly Service Review and Customer Survey Index CSI (reporting and presentation)
Removing all obstacles to customer satisfaction and / or financial performance
Communicating across organisational boundaries – from engineers through to senior managers
Relationship building between the Customer and Datacentrix (Customer Centricity and New Opportunities for Improvements)
Passion for the IT Managed Services Industry

Critical Requirements - Skills, Experience & Qualifications:

Matric/Senior Certificate
Service Delivery Management experience (5+ years)

Service Delivery Team Lead experience (5+ years)
Service Desk Management experience a distinct advantage (3+ years)
Managed Services working history (5+ years with strong technology support background)
ITIL v3 Foundation Certified
Related IT Qualification (certification or diploma)
Strong technology competency in Microsoft products to enable conceptual understanding of solutions supported and to assist team in delivering effective support services

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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