Senior Support Engineer

SUMMARY:
-

POSITION INFO:

A well-established IT services environment is looking for a sharp, hands-on Senior Support Engineer to take ownership of infrastructure, support, and security across a fast-paced client environment.

This role suits someone who thrives under pressure, enjoys solving complex problems, and takes pride in keeping systems stable, secure, and performing at a high level.

Key Responsibilities

• Act as the escalation point for technical support issues and resolve incidents efficiently.
• Maintain and optimise Windows server environments and endpoint infrastructure.
• Manage Active Directory, Group Policies, and endpoint security.
• Administer Microsoft Intune and Microsoft 365 environments.
• Configure and maintain networks including VLANs, VPNs, and routing.
• Manage and support pfSense firewalls and UniFi environments.
• Implement and maintain backup and disaster recovery solutions.
• Ensure systems meet security, patching, and compliance standards.
• Maintain accurate documentation and support audit readiness.
• Lead infrastructure upgrades, migrations, and improvement projects.
• Manage vendors, licensing, and IT assets across their lifecycle.

Requirements

• Strong Windows Server administration experience.
• Proven pfSense firewall experience.
• Solid networking knowledge including VLANs, VPNs, and routing.
• Experience with Microsoft Intune and Microsoft 365.
• Strong backup and disaster recovery experience.
• Exposure to security best practices and compliance environments.
• Ability to manage full infrastructure across hardware, software, and cloud.
• Strong documentation, organisation, and governance discipline.
• Clean criminal record.

What We’re Looking For

• A problem-solver who takes ownership and delivers results.
• Strong communicator who can engage both technical and non-technical stakeholders.
• Highly organised with strong attention to detail.
• Comfortable working in a fast-paced, multi-client environment.
• Team player who contributes and shares knowledge.
• Someone who enjoys learning and staying ahead of technology trends.

Working Environment

• Fully onsite role based in Somerset West.
• Monday to Friday.
• Occasional after-hours support when required.
• Interview process includes a practical technical assessment.