Senior Systems Engineer

SUMMARY:

We are seeking a highly skilled and experienced Senior Systems Engineer to join our IT team. In this role, you will be responsible for designing, implementing, and maintaining enterprise-level IT infrastructure to ensure optimal system performance, reliability, and security. You will play a key ro...

POSITION INFO:

We are seeking a highly skilled and experienced Senior Systems Engineer to join our IT team. In this role, you will be responsible for designing, implementing, and maintaining enterprise-level IT infrastructure to ensure optimal system performance, reliability, and security. You will play a key role in leading technical projects, troubleshooting complex issues, and mentoring junior engineers.

What you’ll do:

• To ensure the long-term success of the Data Layer contract and maintain client satisfaction, we recommend appointing an experienced individual with strong leadership and technical capabilities for this role to create resilience within the team.
• It is the systems engineer’s role to make sure that when incidents and requests are assigned, it is resolved promptly by following and creating the correct processes and procedures.

Other duties and responsibilities include, but are not limited to:

• Incident and request Management (tight SLAs)
• Build, maintain and improve client relationships
• Demonstrate and apply problem-solving and troubleshooting skills
  Researching and applying new/enhanced technologies

Standby duties:

• Promote teamwork and maintain good team relationships
• Communicate effectively
• Follow, create and review technical processes and procedures
• Complying with the corporate, company, and regulatory policies and procedures
• Facilitate and coordinate changes in the environment
• Manage security and access management in the environment
• Perform capacity management to make sure no service failures occur because of capacity issues
• Use and configure monitoring tools to increase the availability of services supported in the environment
• Make sure the CMDB has a 99% accuracy
• Assist with projects
• Conform to all SLA
• Perform patch management and assist with maintenance windows activities
• Resources should be based in the Secunda due to the standby function that is required on the contract as this will be a 24X7 service.

Your expertise:

• 7+ years of experience in systems engineering, infrastructure support, or a related IT operations role
• Proven track record in incident and request management within environments governed by tight SLAs
• Solid experience with Windows and/or Linux server environments, infrastructure monitoring, capacity planning, and security management
• Experience with technical documentation, change control, and process improvement
• Strong background in ITIL-aligned practices and service delivery
• Demonstrated ability to lead teams, resolve complex technical issues, and manage escalations effectively
• Experience working in 24/7 support environments with standby responsibilities
• Familiarity with monitoring tools, CMDB accuracy management, patch management, and access controls
• Experience working on client-facing contracts and contributing to client satisfaction and relationship building
• Ability to work under pressure, adapt to new technologies, and maintain high service levels in mission-critical environments

Qualifications required:

• Relevant IT qualification (e.g., Computer Science, Information Systems, or related field) and Professional Certifications

Other information applicable to the opportunity:

• Permanent Position
• Location: Secunda

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.