Service Delivery Lead

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

291699017

Date posted:

Friday, September 12, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities

Lead and coordinate delivery of contracted compliance solutions.
Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
Manage risks, resolve issues swiftly, and maintain accurate project records.
Build trusted client relationships and lead regular service reviews.
Oversee multi-disciplinary delivery teams and foster a high-performance culture.
Develop SOPs, implement quality controls, and drive process improvements.
Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
Prepare performance reports and present insights to senior management.

Experience

Bachelor’s degree in business management, Project Management, or related field.
5+ years in service delivery, client success, or project management.
Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services.
Strong knowledge of B-BBEE Codes and Employment Equity legislation.

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