Sales Operations Manager

SUMMARY:
Introduction:
Our client, a well-established food production company based in Centurion, is seeking a Sales Operations Manager for a fully office-based role. This position bridges the gap between sales strategy and operations by aligning operational processes with sales objectives. The role focuses on supporting sales growth through effective stock management, order processing, logistics coordination, retail systems administration, and reporting across B2B and B2C channels.
 
Job Purpose:
To support sales and drive sales growth by aligning operational and logistics processes with sales requirements. The role is responsible for stock planning and control, order processing, logistics and dispatch coordination, as well as managing retailer systems and reporting to ensure efficient product flow and accurate sales and customer reporting.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• Undergraduate Qualification in related degree
• Postgraduate Qualification in related degree (Advantages)

• 5+ years within a Management

• Exposure to FMCG/food manufacturing industry
• B2B Sales
• B2C Sales
• Customer Relationship Management
• Sales Forecasting & Stock Planning
• Key Account Management

• Retail sales experience, handling retail key accounts with retail buyers
• Knowledge on ERP systems as Sage One and Proficiency on Microsoft office
• CRM systems, internal, retailer portal systems
• Knowledge of food safety & quality (FIFO principles)

• Proficient in Afrikaans and English
• Own transport and license
• Willingness to work extra hours, public holidays, and weekends if needed

• Support “on the road” Sales Team, with executing sales orders
• Drive sales growth by proactively engaging with Sales Team, from Office as Base
• Drive Sales Growth by proactively engaging with existing clients via calls, WhatsApps, emails (face-to-face visits, where needed)
• Build and maintain strong client relationships by providing timely support on order queries, delivery status, lead times, MOQs, and product recommendations.
• Retailer Stock & Order Managing
• Merchandiser Company Management & Reporting
• Debtor Collections
• Source and convert new business opportunities by identifying leads, initiating contact, and closing deals across targeted channels.
• Draft, review, and finalise client contracts and documentation in collaboration with Finance and
• Admin teams.
• Promote the brand, through in-store tastings, promotional events, and regional activations to boost product visibility and sales.
• Represent the business at client product launches and serve as brand ambassador during events and demonstrations.

• Compile and submit accurate weekly and monthly sales forecasts to Management & Supplier
• Monitor and communicate delivery schedules and timelines through daily coordination with internal teams.
• Report monthly sales performance and client insights to Exco and Finance to inform strategic decision-making.
• Attend and contribute to weekly sales target meetings, tracking progress toward goals and aligning with business priorities.
• Manage logistics, including courier arrangements and client follow-up to ensure satisfaction and feedback.

• Provide ad hoc support, as required, to Sales Team, including managing uniforms, vehicle rentals, and fleet service bookings.
• Execute Marketing & Promotional Materials ordering and distribution to Sales Team & clients
• Assist with switchboard duties, visitor greetings, and administrative support when required.
• Deliver products to customers when internal delivery capacity is exceeded, ensuring client satisfaction is not disrupted.