Service Delivery Manager

Recruiter:

WatersEdge Solutions

Job Ref:

2517337877

Date posted:

Thursday, April 24, 2025

Location:

Pretoria, South Africa

SUMMARY:
-

POSITION INFO:

Overview:
An exciting opportunity exists for a dynamic and results-driven Service Delivery Manager to join a fast-paced organisation. The ideal candidate will be responsible for ensuring that services are delivered efficiently, meet agreed service levels, and align with client expectations. This role involves overseeing operational performance, leading teams, and continuously enhancing service delivery processes.

Key Responsibilities:

Manage end-to-end service delivery to ensure alignment with SLAs and operational objectives
Build and maintain strong relationships with clients and stakeholders
Identify opportunities for continuous service improvement and implement strategic changes
Lead, motivate, and coordinate cross-functional service delivery teams
Manage and resolve critical incidents, ensuring timely communication and resolution
Monitor service performance metrics and lead performance improvement initiatives
Generate and present service delivery reports to internal and external stakeholders

Requirements:

Bachelor’s degree in Business Administration, Information Technology, or a related field
ITIL certification or equivalent in service management
Proven experience in a service delivery management role within a technology or service-based environment
Demonstrated ability to manage and lead technical teams
Strong customer orientation and commitment to delivering exceptional service
Excellent communication, negotiation, and stakeholder engagement skills
Strong problem-solving skills with a high level of attention to detail
Proficiency in service management tools and platforms
Ability to manage multiple projects and competing priorities in a high-pressure environment
Adaptable and collaborative approach with strong leadership qualities

If you have not been contacted within 10 working days, please consider your application unsuccessful.

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