Service Delivery Manager: SAP

Recruiter:

HR Genie

Job Ref:

RS1509

Date posted:

Monday, September 15, 2025

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Requirements: BSc. Computer Science Degree or BCom. Informatics ITIL Certified 7 years' working e

POSITION INFO:

Deloitte seeks to employ a Service Delivery Manager who will be responsible for ensuring the delivery of high-quality services to customers. Ensuring that the services provided by the organization meets the needs and expectations of our clients.

Requirements:

BSc. Computer Science Degree or BCom. Informatics
ITIL Certified
7 years’ working experience
5 years in a client facing role; 2 of these in a management role

Responsible for:

Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
Seeks to identify additional sales opportunities in client business
Assists in the preparation of proposals/tenders and presentations on request
Manages day-to-day deliverables of team on client engagements / projects
Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs

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