Service Desk Analyst

Recruiter:

IOCO

Job Ref:

iOCO03470

Date posted:

Tuesday, February 11, 2025

Location:

East Rand, South Africa

Salary:

Negotiable

SUMMARY:

Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on daily support issues whilst maintaining the set SLA set forth...

POSITION INFO:

What youâ€™ll do:

Acknowledging failures and incidents logged to you are resolved within SLA.
Ensure all calls logged via email are accepted and addressed with the end user within agreed upon SLA.
Follow up on escalated tasks with non-client facing support to ensure SLA compliance.
Escalate and address any tasks that are in breach SLA.
Ensure end-user feedback to keep the user updated on the progress of any incidents and request logged.
Co-ordinating and assisting with all Onsite operations. e.g., Network point installations, Wireless AP installations, Desktop systems upgrades, etc.

Your expertise:

2 Years experience
Desktop Support (Minimum 1 year+ experience)
Microsoft Office CompetenceÂ (including Word, PowerPoint, Excel Outlook)Â
Working within a Domain supporting Windows based thin and fat clients. Â
Microsoft Office Competence (including Projects Visio) - Advantageous
Microsoft Active Directory - Advantageous

Qualifications required:

Matric Maths / a Full N3 Qualification including MathsÂ
Certificate or Diploma in ITÂ
Microsoft Certified Systems EngineerÂ
Microsoft Certified Professional CertificationÂ
Advantageous:
- ITIL Foundation, Cisco CCNAÂ

Other information applicable to the opportunity:

Contract Position: 12 Months
Location: Springs, east of Johannesburg
Travel: Own transport is required

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