Service Manager - Forklifts

SUMMARY:
Well established company in KZN seeks a Service Manager from earthmoving or industrial equipment industry

POSITION INFO:
Minimum Requirements

• Appropriate Business Administration qualifications advantageous
• Preference will be given to persons who have experience in service management, working specifically on Industrial Equipment
• Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageous
• A materials handling servicing background advantageous
• Ability to balance strategic and operational involvement.
• Proven track record of staff management

• Delegate and direct service tasks and monitor progress
• Taking ownership of issues and following problems through to resolution
• Develop service procedures, policies and standards
• Monitor dispatch of products against targets and take corrective action when need be
• Liaise with customers as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Assist in the resolution of disputes
• Keep abreast of industry’s developments
• Implement and maintain company health and safety and quality standards.
• Achieve departmental budget requirements and national service KPI’s (monthly/quarterly/annually)