Service Technical Support / Service Technician Durban

SUMMARY:
Service Technical Support / Service Technician
Durban
Term of Employment: Fixed Term Contract

Job Summary
The Technical Service Support Specialist provides technical support to service providers and dealership technicians, assisting with diagnostics, repairs, warranty processes, quality reporting, and technical training within the commercial vehicle service network. The role ensures OEM service standards, supports complex field repairs, and contributes to continuous improvement, customer satisfaction, and operational efficiency across Durban operations.

POSITION INFO:
Job Requirements Automotive engineering or related technical qualification, automotive Technician Certificate \/ Diesel Mechanic Trade Test (advantageous) Valid driver's license (Code 8; Code 14 advantageous) Minimum 3 years in truck or commercial vehicle maintenance, servicing, or diagnostics Skilled in mechanical, electrical, chassis, and powertrain systems, with hands‑on fault‑finding and repair capability. Proficient with diagnostic tools, workshop equipment, and interpreting service manuals, wiring diagrams, and reports. Solid grasp of mechanical principles, OEM product knowledge, service standards, and emerging technologies such as electric trucks, telematics, and ADAS. Familiar with workshop processes, customer needs, common technical issues, and strict adherence to safety and operational procedures. Able to communicate clearly with technicians, drivers, customers, and internal departments, ensuring smooth coordination and teamwork. Customer‑focused mindset with basic data analysis skills for warranty trends, service performance, and continuous improvement. Job Responsibilities Responsibility 1: Technical Support Provide technical guidance to service providers and dealership technicians Assist with fault diagnosis, repair procedures, and troubleshooting Support field visits when complex technical issues arise Responsibility 2: Service Training Assistance Assist in delivering technical training sessions Prepare training materials, case studies, and practical demonstrations Support evaluation of technician competency and training outcomes Responsibility 3: Warranty & Claim Support Collect and verify monthly warranty and service information Assist in reviewing claim accuracy and rationality Communicate settlement information to service providers and address queries Responsibility 4: Quality Information Handling Collect, organize, and verify product quality feedback from the market Report quality issues in the required format and timelines Support follow‑up on corrective actions and improvement measures Responsibility 5: Field Technical Support Provide on‑site technical assistance for complex repairs Support service providers in implementing OEM repair standards Ensure safety compliance during all technical activities Responsibility 6: Fault Case Documentation Compile typical fault cases for training and reference Assist in building a technical knowledge base for the service network