Specialist: Digital Operations

 

Recruiter:

Telebest

Job Ref:

JBO001167/Angie

Date posted:

Thursday, March 10, 2022

Location:

Johannesburg, South Africa


JOB SUMMARY:
Our client in the Telecommunications industry has an EE opportunity available for a Specialist: Digital Operations to be based in the Johannesburg area.

JOB DESCRIPTION:

Requirements:
  • 3 year Bachelor’s degree/Diploma engineering, telecommunications, IT, Digital or a related field in Information Technology or Digital Platforms
  • At least 5 years’ experience in a telecoms or IT environment. At least three years’ experience in leading or managing technical systems support/planning task teams
  • Minimum of 5 years’ experience in an area of specialisation
  • Experience in supervising/managing others
  • Experience working in a medium to large organization
  • GSM, WCDMA, IT, VAS, LRA, IP/TX, , Portals (Web, Mobile), Web/APP design, Digital, Cisco, ITIL
KPAs:
  • Responsible for ensuring the ongoing operational support and availability of all Customer facing Digital Channel and Platforms
  • Ensure the implementation of service operations strategies
  • Ensure Digital Channel expansions, upgrades and software implementation are carried out to schedule and agreed quality standards
  • Work with, and direct Vendors in supporting and implementing changes in the systems.
  • Develop and drive the execution of agreed projects
  • Perform Business Analysis in line with the methodology and guidelines
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
  • Monitor revenue through existing reports, working with Revenue Assurance to identify and resolve revenue leakage
  • Assist all departmental projects to completion while being sensitive to all service affecting issues & decisions
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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