Web Experience & Digital Content Specialist

SUMMARY:
We are seeking a detail‑oriented Web Experience & Digital Content Specialist to oversee and elevate the performance of our consumer‑facing digital platforms. This individual will play a pivotal role in ensuring that our websites deliver a seamless, intuitive, and engaging user experience for a global audience.
You will manage updates, refine content presentation, maintain site accuracy, and contribute to the continuous optimisation of the digital customer journey. This role is ideal for someone who thrives in a fast‑paced environment, enjoys hands‑on website work, and brings a blend of creative, technical, and analytical strengths.

POSITION INFO:

Key Responsibilities:
Website Maintenance & User Experience:
Maintain the functionality, navigation, and overall health of the organisation’s consumer website
Ensure all published content is accurate, brand‑aligned, and up to date
Conduct regular page reviews and testing prior to publishing updates
Identify and resolve issues such as layout inconsistencies, broken links, display problems, and mobile responsiveness gaps

Content Management & Page Building:
Implement ongoing content and structural updates using the organisation’s CMS
Build promotional landing pages, campaign‑specific content hubs, and supporting digital assets
Translate briefs into functional and visually optimised web pages
Ensure content changes align with both global creative direction and local market needs

Technical Coordination & Troubleshooting:
Flag technical issues and collaborate with internal or external technical teams to resolve them
Monitor site performance and escalate issues requiring development or platform-level attention
Assist in maintaining best‑practice standards for speed, accessibility, and usability

Search Engine Optimisation Support:
Contribute to organic visibility efforts through structured on‑page SEO updates
Support keyword‑related improvements, metadata optimisation, and link structure enhancements
Ensure content follows SEO and accessibility guidelines

Requirements:
Experience:
3 - 5 years' of experience working in website content management, digital publishing, or a similar role
Background in managing or supporting medium‑to‑large consumer websites
Familiarity with performance, accessibility, and user‑experience best practices

Technical Skills:
Working proficiency with CMS platforms
Basic understanding of HTML and CSS
Strong computer literacy across Microsoft Office and online management tools
Understanding of website analytics and optimisation fundamentals

Soft Skills:
Strong written and verbal communication abilities
Excellent attention to detail and accuracy
Ability to manage multiple tasks, deadlines, and priorities
Comfort working both independently and collaboratively
Professional, organised, and highly dependable

Advantageous Skills:
Experience with graphic design or digital layout tools (Adobe Illustrator, InDesign, or similar)
Previous exposure to ecommerce content or online retail environments

What You Can Expect:
If you have a passion for digital content, website optimisation, and delivering exceptional user experiences, we invite you to apply using Ref: CTD000383 and be part of an environment where your contribution truly matters.