Specialist Support Engineer

SUMMARY:
Lead and support enterprise‑level virtualisation, storage, and backup environments in a highly technical, mission‑critical IT infrastructure role.

POSITION INFO:
Company and Job Description:
A well‑established organisation is seeking a highly experienced Specialist Support Engineer to take ownership of its systems virtualisation, storage, and backup infrastructure. This senior role is responsible for the design, implementation, maintenance, and support of enterprise IT environments, ensuring system reliability, performance, and compliance with operational standards.
You will work within a structured IT operations environment, leading critical infrastructure platforms such as VMware virtualisation, enterprise backup solutions, and server and storage systems, while liaising with vendors and managing third‑party service providers.
This opportunity is ideal for a technically strong infrastructure specialist who thrives in complex environments and enjoys working on high‑availability systems where stability, security, and resilience are key.

Key Responsibilities:

• Manage and support the VMware virtual infrastructure environment
• Oversee enterprise backup and recovery solutions using Veeam
• Administer server hardware, storage, and user backup infrastructure
• Maintain accurate system documentation and operational reporting
• Manage and coordinate third‑party contractors and service providers
• Execute special infrastructure projects as required
• Ensure compliance with operational, safety, and IT governance standards

• Education: Bachelor’s Degree in Information Systems or an equivalent IT‑related qualification
• Experience:
• Minimum of 10 years’ experience as a Windows Server Systems Administrator
• Minimum of 10 years’ experience as a VMware Administrator
• Minimum of 10 years’ experience administering enterprise backup environments using Veeam
• Skills & Certifications (Mandatory):
• MCSA / MCSE – Windows Server
• MCITP Enterprise Administrator – Windows Server
• VMware Certified Professional (VCP6 / VCP7 / VCP8 / VCP9)
• Veeam Certified Backup Specialist (VMCE)
• Additional Skills:
• Experience with IBM System X, IBM Storage, IBM Tape, and IBM Fibre environments
• Strong understanding of enterprise virtualisation, storage, and backup architectures
• Non‑negotiables:
• Valid driver’s licence and reliable transport
• Willingness to travel
• Availability for after‑hours, weekend, and on‑call support