Supply Chain Lead

SUMMARY:
The Supply Chain Lead will be responsible for overseeing the entire supply chain function, including supply and demand planning, logistics management, procurement, exports, and customer service.

POSITION INFO:
Key Responsibilities: 
Supply & Demand Planning:

• Develop and implement robust supply and demand planning processes.
• Ensure accurate forecasting and inventory management to meet market demand.
• Collaborate with sales, marketing, and production teams to align forecasts with business objectives. 

• Oversee the logistics and distribution operations to ensure timely and cost-effective delivery of products.
• Manage relationships with logistics partners, negotiate contracts, and optimize transportation routes.
• Monitor and improve warehousing and distribution processes to enhance efficiency. 

• Develop and maintain production schedules to meet demand forecasts and customer orders.
• Utilize MRP systems to ensure the efficient use of materials, labor, and equipment.
• Collaborate with production and operations teams to optimize manufacturing processes and resolve any scheduling conflicts. 

• Manage the export operations, ensuring compliance with international trade regulations.
• Coordinate with customs brokers, freight forwarders, and other stakeholders to facilitate smooth export processes.
• Develop strategies to expand the company’s presence in international markets. 

• Ensure a high level of customer satisfaction by maintaining effective communication and resolving issues promptly.
• Implement customer service best practices to enhance the customer experience.
• Monitor customer feedback and develop action plans to address any concerns. 

• Lead, mentor, and develop the supply chain team, fostering a culture of continuous improvement and excellence.
• Set performance objectives, conduct regular evaluations, and provide feedback and coaching.
• Promote collaboration and cross-functional teamwork within the organization. 

• Identify and implement best practices to optimize supply chain operations.
• Utilize data analysis and performance metrics to drive process improvements and operational efficiency.
• Stay abreast of industry trends and innovations to maintain a competitive edge. 

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; MBA or relevant advanced degree preferred.
• 7+ years of experience in supply chain management within the FMCG industry, with a focus on supply and demand planning, logistics, procurement, and exports.
• Proven leadership experience with a track record of driving operational excellence and leading high-performing teams.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proficiency in supply chain management software and ERP systems.
• In-depth knowledge of international trade regulations and export processes.