Systems/ Business Analyst

SUMMARY:
We are recruiting for a Systems/ Business Analys role.

POSITION INFO:
Key Responsibilities:

• Requirement Elicitation – Facilitating workshops and interviews with stakeholders to uncover "pain points."
• Software Development Lifecycle (SDLC) Oversight – Managing projects from initial requirements gathering through to coding, testing, and deployment;
• Maintenance & Patching – Coordinating routine updates, bug fixes, and testing for production applications without disrupting user workflows;
• Release Management – Planning and controlling the movement of releases to test and live environments;
• Application Deployment – Overseeing the rollout of application systems;
• Change Management – Coordinating with change management authorities to ensure technical changes are documented, tested, and approved without causing outages;
• Risk & Disaster Recovery – Developing contingency plans for system failures and ensuring high availability across all critical systems.
• Gap Analysis – Assessing the current business state "As-Is" versus the desired state "To-Be".
• Functional Documentation – Writing business requirement documents, user needs and user requirements.
• User acceptance testing (UAT) coordination – Bridging the gap between developers and end-users to ensure the final product meets business requirements. Leading user acceptance testing to ensure that the delivered product meets the original business intent.
• Technical Specification – Translating functional requirements into system requirement specifications.
• System Design – Designing database schemas, API integrations, and data flow diagrams.
• Maintenance & Optimization – Troubleshooting complex system bugs in production and overseeing technical debt management.
• Liaison – Acting as the primary point of contact for the development team to clarify architectural constraints.
• Governance and Compliance – Ensuring the all designs solutions comply with policies, guidelines and standard operating procedure.
• Continuously assess the relevance and value-add of the respective system(s) and recommend new solutions where necessary;
• Provide user support and respond to user calls or issues logged with the Helpdesk;
• Investigate, fix, test and migrate system bugs’ fixes through the different environments;
• Manage the migration of the system enhancements through the different environments that are used as part of the test plan; and
• Liaising extensively with clients (external or internal);
• Mapping and documenting interfaces between legacy and new systems;
• Translating client requirements into specified project briefs;
• Overseeing implementation of a new system including data migration;
• Providing training and user manuals to users of a new system;

• Agile /Scrum Certified Practitioner will be an added advantage
• Proven Track Record
• Ability to conduct user requirements gathering sessions with different line function managers and translate the requirements into functional specifications;
• Have familiarity with functional design documents and how they translate to system functionality;
• Have qualification and experience in application development frameworks and methodologies
• Have good documentation skills and ability to complete the following documentation: functional design, detailed design, database design, technical architecture design, test scripts and testing procedures and user training manuals;
• Have experience in drawing business processes using tools such as Microsoft Visio;
• Have a high level of proficiency in developing Microsoft SQL queries, including sub queries and cursors;
• Demonstrate experience and familiarity with configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application;
• Experience in Microsoft technologies used for application development environment will be advantageous;
• Be able to engage in formal and informal knowledge transfer;
• Be able to lead a team and manage project delivery;
• Have application development/programming experience on a Microsoft platform and using same tools as indicated below.
• Have ability to communicate clearly – verbally and in written form;
• Have ability and show willingness to engage in formal and informal knowledge transfer;
• Have ability to work effectively as part of a team in support of the team’s goals;
• Demonstrate experience in troubleshooting and problem solving technical issues; and
• Have deep skills and experience in designing and implementing IT solutions.

• Business systems analysis and design - 48 months
• Application of system development methodologies - 48 months
• User requirement gathering sessions and development of the appropriate design documents (e.g. functional, detailed and database design) - 48 months
• MS SQL queries and stored procedures - 36 months
• Test scripts, testing procedures and testing tools - 36 months
• Design tools (e.g. Visio) - 12 months

• Web development (VB. Net, ASP.net, C# etc.) - 12 months