Technical Client Relationship Manager

Recruiter:

The Legends Agency

Job Ref:

939389Y6

Date posted:

Wednesday, August 13, 2025

Location:

Cape Town, South Africa

Salary:

Market-related

SUMMARY:
Our client is a dynamic and fast-growing SaaS solutions provider that partners with businesses to streamline operations and enhance productivity through innovative technology.

POSITION INFO:

The Role: Technical Client Relationship Manager

This role focuses on building and maintaining strong client relationships while serving as the technical bridge between customers and the engineering team. You will work closely with clients to understand their operational needs, design workflow solutions, and oversee the implementation and optimisation of their systems. The position requires a blend of technical know-how, strategic thinking, and excellent interpersonal skills.

Key Responsibilities

Meet with clients to understand and map their operational workflows and business processes
Design and present customised workflow solutions using project management and collaboration tools
Collaborate with engineers to develop, adjust, and optimise system builds
Proactively manage client relationships, ensuring satisfaction and long-term engagement
Analyse client requirements and translate them into actionable project plans
Conduct training sessions, workshops, and presentations for client teams
Monitor system performance and recommend improvements or adjustments
Support the adoption and integration of platforms, ensuring a smooth user experience

About You

5+ years experience in SaaS environments, either client-facing or in operations/project management
Proven experience with tools like ClickUp (preferred), Asana, Monday.com, Jira, ServiceNow, or similar
Strong understanding of workflow design, process mapping, and systems implementation
Excellent communication and presentation skills, with a customer-first mindset
Analytical thinker with the ability to translate complex requirements into practical solutions
Highly organised, detail-oriented, and capable of managing multiple projects simultaneously
Collaborative, proactive, and adaptable in a fast-changing environment

Drive client success through technical expertise and strategic relationship management

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