Technical Service Manager

SUMMARY:
Our client, an established specialist in innovative food display and gastronomic equipment, is looking for a hands-on, solutions-driven Technical Service Manager to build and lead their national service and installation infrastructure from the ground up

POSITION INFO:
What You’ll Do
You’ll be at the forefront of launching and managing all technical service operations for products across the country:

• Develop a national network of skilled installers and technical service partners.
• Lead and coordinate installations, technical support, and maintenance activities.
• Train partners and staff on proper installation and service standards.
• Oversee spare parts inventory and ensure optimal availability.
• Establish service processes, documentation, and escalation workflows.
• Collaborate with internal divisions to provide seamless client support.
• Track service performance, resolve issues, and drive continuous improvement.
• Represent technical services in client meetings and negotiations.
• Report directly to the General Director with regular updates.

• A strong technical background in food service equipment, refrigeration, kitchen systems, or similar.
• Proven experience setting up and managing technical or installation teams.
• A network-builder who can recruit, evaluate, and train third-party partners.
• Excellent planning, coordination, and troubleshooting skills.
• Experience managing spare parts and service inventory.
• Fluent in Afrikaans (essential for coordinating with local partners).
• Spanish is a plus (for collaboration with the Argentina-based team).
• Willingness to travel across South Africa as needed.