Temp Desktop Engineer

 

Recruiter:

Dalitso

Job Ref:

4052267411

Date posted:

Saturday, March 5, 2022

Location:

Pretoria, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

  • Provide technical IT support and assistance to clients; and to perform routine troubleshooting and provide solutions; and refer major hard/software problems to ICT helpdesk.

Outputs:

  • Ensures that adequate information has been captured in the description of work and materials used on each ticket.
  • Receives email calls regarding general network and application software problems /queries
  • Assists callers with ICT problem resolution (provides limited 2nd line support)
  • Escalate to 2nd and 3rd line where necessary
  • Ensures compliance with the Ticket (Work Order) process
  • Captures all calls or enquiries received on the system and issues reference number as required
  • Resolves tickets and completes all the relevant fields on each ticket
  • Provides Manager with weekly reports
  • Retains record of references.
  • Monitors and reviews call status
  • Customer satisfaction
  • Back-end Support

Minimum Requirements:

  • Matric
  • National Diploma in IT
  • A+
  • ITIL
  • N+ would be an advantage
  • 3 years related experience

Knowledge:

  • Policies and Procedures
  • Administration Systems
  • CRM
  • Statutory Requirements
  • Information Technology
  • Systems
  • Project management

Skills:

  • Advanced Computer
  • Literacy
  • Communication
  • Problem solving
  • Decision making
  • Interpersonal
  • Negotiation
  • Conflict Handling
  • Presentation
  • Time Management
  • Relationship versatility
  • Project management

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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