Temp Desktop Engineer

Recruiter:

Dalitso

Job Ref:

4052267411

Date posted:

Saturday, March 5, 2022

Location:

Pretoria, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Provide technical IT support and assistance to clients; and to perform routine troubleshooting and provide solutions; and refer major hard/software problems to ICT helpdesk.

Outputs:

Ensures that adequate information has been captured in the description of work and materials used on each ticket.
Receives email calls regarding general network and application software problems /queries
Assists callers with ICT problem resolution (provides limited 2nd line support)
Escalate to 2nd and 3rd line where necessary
Ensures compliance with the Ticket (Work Order) process
Captures all calls or enquiries received on the system and issues reference number as required
Resolves tickets and completes all the relevant fields on each ticket
Provides Manager with weekly reports
Retains record of references.
Monitors and reviews call status
Customer satisfaction
Back-end Support

Minimum Requirements:

Matric
National Diploma in IT
A+
ITIL
N+ would be an advantage
3 years related experience

Knowledge:

Policies and Procedures
Administration Systems
CRM
Statutory Requirements
Information Technology
Systems
Project management

Skills:

Advanced Computer
Literacy
Communication
Problem solving
Decision making
Interpersonal
Negotiation
Conflict Handling
Presentation
Time Management
Relationship versatility
Project management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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