VIP Account Manager - iGaming (Sports Betting & Online Casino)

Recruiter:

TrudyQ Consulting

Job Ref:

MSB1

Date posted:

Tuesday, August 4, 2026

Location:

Cape Town, South Africa

Salary:

Monthly Cost to Company

SUMMARY:
Exciting opportunity to launch or further develop your career in the online gaming industry and immerse yourself in cutting-edge technology and innovation.

POSITION INFO:
Company Overview & Role Summary: This online gaming company offers betting and gambling products to the South African market and have partnered with leading wagering software providers to offer our players a first-class gaming experience. Role Purpose: The VIP Account Manager is responsible for the retention, growth, and relationship management of high-value players across Sports Betting and Online Casino verticals The role focuses on: Increasing player lifetime value Driving retention and reactivation Delivering personalised, compliant, and exceptional service Protecting the business from fraud and responsible gambling risks Qualifications, Skills & Experience Minimum 2-3 years' experience in sports betting \/ online casino environment Experience in customer service, and VIP management Strong Excel\/data interpretation skills Fluent in English with good communication skills (read, written and spoken) Qualification: Must have a matric and tertiary qualification will be advantageous Experience in an online gaming industry is a pre-requisite for the role Be willing to work onsite - Mon - Fri 08h00 to 17h00 and 15h00 to 12h00 (Rotational shifts) Must have reliable and secure transport arrangements or own transport (note evening shift ends at 24h00) Clear Criminal Record - Successful candidates will go undergo background and credit checks. Key Responsibilities VIP Relationship Management Retention and Revenue Growth Promotions and Bonus Management Responsible Gambling and Compliance Operational excellence Remuneration: Market related

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