Voice Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

JOB SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location: REMOTE work opportunity BUT the candidate MUST be Johannesburg based.
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform.
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications:

Comptia A+
Comptia N+
Cisco Certified Network Associate (CCNA) advantageous
MikroTik Certified Network Associate (MTCNA) advantageous
Equipment knowledge – Mikrotek advantageous
1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
Understand Voice (SIP, RTP )
General understanding of networking (DNS, DHCP, Natting)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Network Technician
Location: Johannesburg
Salary: R20 000 - negotiable based on experience
As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.
64 days ago

QA Agent
Location: Johannesburg
Salary: -
5 days ago

QA Agent
Location: Johannesburg
Salary: -
5 days ago

Accountant
Location: Johannesburg
Salary: 350000 Annually
ð¼ Numbers Tell Stories — Let’s Help You Write the Next One. Finance isn’t just about what’s been spent or saved — it’s about where a business is going. If you see the bigger picture behind every balance sheet, and your spreadsheets spark strategy instead of sleep, then it’s time that your next move matches your mindset.
5 days ago

Medical Advisor
Location: Johannesburg
Salary: Monthly
Leading pharmaceutical organisation requires a Medical Advisor with an MBChB or equivalent Life Science qualification at Masters’ level.
11 days ago

Social Media and Online Reputation Management (ORM) Specialist
Location: Johannesburg
Salary: Market-related
Shape how audiences experience a leading South African automotive brand online.
11 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
11 days ago

VIP Account Manager
Location: Johannesburg
Salary:
12 days ago

Financial Manager
Location: Johannesburg
Salary: R930 000
Ready to Elevate Your CA(SA) Career from Crunching Numbers to Creating Impact? Your next big opportunity is waiting in Bryanston ... and it comes with a clear path to leadership.
13 days ago

Social Media Marketer & Content Creator
Location: Johannesburg
Salary:
Social Media Marketer & Content Creator- Dunkeld, Rosebank
13 days ago

Voice Support Engineer

Similar jobs you might be interested in:

Create a free job alert for Voice Support Engineer in Johannesburg