Voice Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

JOB SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location: REMOTE work opportunity BUT the candidate MUST be Johannesburg based.
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform.
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications:

Comptia A+
Comptia N+
Cisco Certified Network Associate (CCNA) advantageous
MikroTik Certified Network Associate (MTCNA) advantageous
Equipment knowledge – Mikrotek advantageous
1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
Understand Voice (SIP, RTP )
General understanding of networking (DNS, DHCP, Natting)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Support Technician
Location: Pretoria
Salary: R35 000 - negotiable based on experience
The Technical Service support engineer administers, troubleshoots and maintains voice and Data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements
1 day ago

Junior AI Engineer / Data Scientist
Location: Johannesburg
Salary:
Start Your Career in Cutting-Edge Conversational AI. Are you passionate about Artificial Intelligence, excited by the power of voice and language tech, and ready to kick-start your career working on real-world problems? We’re looking for a Junior AI engineer who’s eager to learn, experiment, and grow with a tech-forward team building next-generation voice bots, chatbots, and NLP soluti...
7 days ago

Data Scientist - AI Engineer (Voice, Chat & Generative AI)
Location: Johannesburg
Salary:
Are you fluent in AI and obsessed with the future of intelligent customer engagement? We're on the hunt for a next-gen AI engineer who’s ready to build cutting-edge voice bots, chatbots, QA systems, and NLP solutions—especially for underrepresented African languages. If you dream in Python, speak LLM, and love solving real-world problems with intelligent tech, then this one’s for...
10 days ago

Group Executive- Legal, Governance and Regulatory
Location: Johannesburg
Salary: 210000
This role plays a critical role in enabling the successful execution of the company strategy by fostering a sound legal, governance, and compliance environment that supports performance and innovation. It proactively identifies regulatory and legal developments together with their strategic implications and guides the organisation in developing responsive, effective and commercially responsible so...
2 days ago

Chief Officer: Municipal Finance, Fiscal Policy & Economic Growth
Location: Pretoria
Salary:
3 days ago

Full Stack Developer
Location: Midrand
Salary:
3 days ago

Fraud Analyst (Customer Experience)
Location: Johannesburg
Salary: 700 000 Annually
Does improving customer experience light a fire in you—especially when it comes to handling the tricky world of fraud? A leading financial services organisation is looking for a Customer Experience Specialist who can turn complaints into solutions, insights into action, and make sure customers feel seen, heard, and supported when it matters most. If you’re a natural connector who loves...
4 days ago

Portfolio Head: Trading Services
Location: Pretoria
Salary:
6 days ago

Strategic Communications Specialist
Location: Johannesburg
Salary: Annually
Develop and implement a stakeholder engagement and strategic communications strategy and plan to enhance the Company’s profile as a thought leader in the sectors through strategic communication. To position the Company as a leader in its field through best-in-class content so that industry stakeholders associate the Company with insight, thought-leadership and authority.
7 days ago

IT Sage X3 Support Engineer
Location: Johannesburg
Salary: R500K neg
Germiston
2 days ago

Voice Support Engineer

Similar jobs you might be interested in:

Create a free job alert for Voice Support Engineer in Johannesburg