2847 Operations Engineer

SUMMARY:
ESSENTIAL SKILLS:

• Behavioral Competencies:
• Analytical troubleshooting
• Customer support
• Structured communication
• Service ownership
• Cross-functional collaboration
• IT Service Management:
• Incident, Problem and Change Management
• Major Incident and Escalation Management
• ITIL principles
• Application Support & Troubleshooting:
• Java enterprise application support
• JVM monitoring and analysis
• Application log analysis, exception handling and stack trace interpretation
• Incident investigation and production issue resolution
• Root Cause Analysis (RCA)
• APIs & Integration Support:
• REST API troubleshooting
• JSON payload analysis and validation
• Web services support and diagnostics
• Integration monitoring and troubleshooting
• Message processing, reconciliation and retry management
• Infrastructure & Platform Support:
• SQL querying and database validation
• Networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers)
• Authentication technologies (SSO, LDAP, Active Directory)
• Monitoring & Observability:
• Grafana dashboard monitoring
• Loki log querying
• Service health monitoring
• SLA tracking and performance analysis
• Transaction tracing

• Automotive & Business Knowledge:
• Vehicle sales processes
• Pricing and offer workflows
• Contract generation
• Finance and leasing awareness
• Dealership operations
• Industry Experience:
• Financial services systems support
• Dealer Management Systems (DMS)
• Enterprise SaaS support
• High-availability production environments
• Development (Coding) & Technical Understanding:
• HTML, CSS and JavaScript
• Java application architecture
• CI/CD pipelines
• Advanced Support Capabilities:
• Advanced SQL analysis
• Middleware administration
• API Gateway support
• Cloud platforms (Azure, AWS, GCP)
• Kubernetes awareness
• Automation and scripting
• Governance & Quality:
• ITIL Foundation Certification
• KPI reporting
• Risk and audit awareness

POSITION INFO:
ROLE & RESPONSIBILITIES : Monitor application health using Grafana and Loki. Investigate and resolve production incidents. Perform log analysis and transaction tracing. Support dealer and business user issues. Troubleshoot front-end, back-end and integration failures. Perform initial root cause analysis and document findings. Support releases, deployments and production changes. Support operational excellence goals by applying strong operations knowledge to reduce incidents. Co-ordinate with Level 3 for development and infrastructure activities. Advantageous: Perform code debugging, code fixes and root-cause analysis for application issues. Prepare and maintain standard operating procedures, runbooks and system documentation. QUALIFICATIONS\/EXPERIENCE: IT Degree or Diploma \/ equivalent working experience. 5-10+ years application support experience in enterprise environments. Experience supporting Java applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and Loki. Automotive, dealer management or financial services experience is advantageous. ITIL Foundation \/ other relevant certification advantageous. Submit your CV to: and Subject line Role title