Account Manager

SUMMARY:
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POSITION INFO:

The Account Manager will be responsible for expanding Impression’s footprint within existing customer accounts by identifying growth opportunities, upselling new features and services, and driving increased billing. This role is central to building long-term customer relationships, ensuring satisfaction, and unlocking revenue potential from our existing customer base.

What you'll do:

• Customer Growth & Upsell Strategy
  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Promote new product features, modules, and services to increase account value.
  • Collaborate with product and marketing teams to align offerings with customer needs.
• Account Management & Retention
  • Serve as the primary point of contact for assigned accounts.
  • Build strong, trust-based relationships with key stakeholders.
  • Ensure high levels of customer satisfaction and retention through proactive engagement.
• Sales Execution & Pipeline Management
  • Maintain a structured sales cadence with each account, including regular check-ins, QBRs, and roadmap discussions.
  • Track opportunities, forecasts, and billing growth using CRM tools.
  • Collaborate with technical and delivery teams to scope and close opportunities.
• Commercial & Contractual Oversight
  • Negotiate renewals, upsell contracts, and pricing adjustments in line with business objectives.
  • Ensure compliance with commercial terms and service-level agreements.
• Reporting & Insights
  • Provide regular reporting on account health, growth metrics, and revenue performance.
  • Share customer feedback and insights with internal teams to inform product and service improvements.

Your Expertise:

• 5+ years in account management, customer success, or B2B sales.
• Proven track record of growing revenue within existing accounts.
• Experience in SaaS, digital platforms, or enterprise software environments.
• Strong commercial acumen and negotiation skills.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• CRM proficiency (e.g., Salesforce, HubSpot).
• Certifications in account management or customer success (advantageous).

Personal Attributes

• Customer-centric with a growth mindset.
• Strong communicator and relationship builder.
• Analytical and data-driven.
• Resilient, proactive, and results-oriented.