Brand Manager

SUMMARY:
Brand Manager

POSITION INFO:

Opportunity for a dynamic and commercially driven Luxury Hospitality Brand Ambassador to represent our brand within the high-end hospitality sector.

This is a pivotal role focused on building strategic relationships with hotel groups, general managers, procurement leaders, spa directors, and senior hospitality decision-makers. You will play a key role in elevating our brand presence across luxury hotels, resorts, safari lodges, and boutique hospitality environments.

If you thrive in premium environments, excel at relationship-building, and have a passion for luxury guest experiences, this could be your next step.

✨ What You’ll Be Doing

Brand Representation & Relationship Building

• Act as the face and ambassador of the brand within the luxury hospitality industry
• Build and maintain strong relationships with senior hotel stakeholders and procurement teams
• Represent the brand at industry events, trade shows, activations, and networking functions
• Deliver compelling presentations and storytelling aligned with luxury guest expectations

Business Development & Revenue Growth

• Identify and develop new business opportunities across luxury hotels, resorts, safari lodges, and boutique properties
• Create and execute strategic account development plans
• Deliver tailored guest experience and amenities solutions through consultative selling
• Drive revenue growth through upselling, cross-selling, and long-term partnerships

Client Experience & Brand Excellence

• Ensure all touchpoints reflect premium brand standards
• Collaborate with hotel partners to customise guest amenities programmes
• Monitor industry trends, competitor activity, and evolving guest expectations
• Gather insights to support innovation and continuous improvement

Marketing & Activations

• Support product launches, brand campaigns, and experiential activations
• Coordinate sampling programmes, VIP gifting, and client experiences
• Work closely with marketing teams on content and hospitality-focused campaigns

Reporting & Performance

• Maintain accurate CRM records, forecasts, and activity reporting
• Track performance against KPIs and sales targets
• Prepare proposals, presentations, and partnership agreements
• Share market intelligence and client feedback with leadership

🎯 What We’re Looking For

• Bachelor’s degree in Hospitality, Business, Marketing, Luxury Brand Management or related field (preferred)
• 3–7 years’ experience in luxury hospitality, premium FMCG, beauty, wellness, hotel procurement, or luxury brand sales
• Proven success managing high-value client relationships and driving business development
• Strong understanding of luxury hotel operations and guest experience standards
• Existing hospitality network is highly advantageous

💡 Skills That Set You Apart

• Exceptional communication and interpersonal skills
• Strong negotiation and presentation abilities
• High emotional intelligence and relationship-driven approach
• Commercial mindset with a results-focused attitude
• Professional presence with strong luxury brand awareness
• Highly organised with excellent CRM discipline
• Ability to work independently and travel frequently

🌍 Why This Role?

This is an opportunity to represent a premium brand at the highest level of hospitality, working directly with influential industry leaders and shaping guest experiences across some of the world’s most prestigious properties.