Business Process Manager (FMCG / Retail / Wholesale / Distribution / Logistics / Supply Chain experience)

SUMMARY:
The Business Process Manager is responsible for driving business process excellence across company by identifying, analysing, designing, documenting and improving end-to-end business processes.
The role partners with business leaders and functional teams to simplify ways of working, eliminate inefficiencies, strengthen controls and ensure processes are scalable, practical and aligned to business requirements.
The Business Process Manager acts as the custodian of the organisation's Business Process Management (BPM) framework, ensuring that critical processes are clearly defined, consistently documented, appropriately governed and continuously improved.
A key focus of the role is translating business challenges into practical process solutions and working across functions to ensure improvements are successfully implemented, embedded and measured.

POSITION INFO:
KEY RESPONSIBILITIES: Business Process Management & Governance Establish, maintain and continuously improve the organisation's Business Process Management framework and methodology. Define standards for process mapping, documentation, ownership, approval and review. Develop and maintain an enterprise-level process architecture and process hierarchy. Ensure clear ownership and accountability are assigned to key business processes. Establish appropriate governance for the approval and implementation of process changes. Maintain a central repository of approved business processes, policies, procedures and supporting documentation. Ensure appropriate document and version control. Facilitate periodic reviews of critical business processes to ensure they remain relevant and effective. Process Mapping & Documentation Lead the mapping and documentation of end-to-end business processes across functions. Document current-state (\"as-is\") and future-state (\"to-be\") processes. Identify process inputs, outputs, decision points, hand-offs, systems, controls and accountabilities. Develop process maps, workflows, Standard Operating Procedures (SOPs) and supporting documentation. Ensure processes are documented in a consistent, practical and user-friendly manner. Identify handover points between functions, systems and processes. Ensure accurate design of approval frameworks for any proposed process definition or change. Maintain accurate and current process documentation following approved changes. Process Analysis & Continuous Improvement Analyse existing processes to identify inefficiencies, duplication, bottlenecks, unnecessary complexity and control weaknesses. Facilitate root-cause analysis to understand underlying business and process problems. Challenge existing ways of working and identify opportunities to simplify and standardise processes. Facilitate process improvement workshops with relevant stakeholders. Develop practical recommendations to improve efficiency, productivity, customer experience, control and scalability. Apply appropriate continuous improvement and problem-solving methodologies. Prioritise improvement initiatives based on business impact, effort, risk and strategic importance. Promote a culture of continuous improvement across the organisation. Process Design & Re-engineering Design improved end-to-end business processes aligned with operational requirements and business objectives. Ensure future-state processes consider people, process, technology, data and controls. Simplify processes wherever possible before considering system automation. Reduce unnecessary manual intervention and process duplication. Define clear roles, responsibilities, decision rights and hand-offs within redesigned processes. Ensure proposed processes are practical and executable within the operating environment. Facilitate stakeholder review and approval of redesigned processes. Business Requirements & Systems Enablement Work closely with business stakeholders, IT, Data & Systems teams and other specialists to identify opportunities for technology-enabled process improvement. Translate business and process requirements into clearly defined functional requirements. Ensure business requirements are sufficiently understood before system development or configuration commences. Participate in solution design discussions to ensure technology solutions support the intended business process. Review User Acceptance Testing (UAT) where system changes affect business processes. Ensure process documentation is updated following system or technology changes. Transformation & Improvement Projects Lead and\/or support cross-functional business improvement initiatives such as EPMO and Ways of Work design forum. Define the scope, objectives, process requirements and expected benefits of improvement initiatives. Coordinate stakeholders across different business areas to achieve agreed outcomes. Monitor implementation against agreed deliverables and timelines. Identify dependencies, risks and barriers that could affect successful implementation. Escalate significant risks or decisions where appropriate. Conduct post-implementation reviews to determine whether intended outcomes have been achieved. Benefits Realisation & Performance Measurement Establish baseline performance measures before significant process changes are implemented. Define appropriate process KPIs and Key Process indicators. Measure improvements in areas such as: turnaround time; productivity; cost; error rates; compliance; customer experience; manual effort; and process Track whether expected benefits from process improvement initiatives are realised. Recommend corrective action where improvements are not delivering the expected results. Risk, Controls & Compliance Ensure appropriate controls are incorporated into process design. Identify operational and process risks and recommend appropriate mitigating controls. Work with Finance, Risk, Internal Audit and other stakeholders where processes have financial or compliance implications. Ensure appropriate segregation of duties is considered when processes are redesigned. Address process weaknesses identified through internal or external audits. Ensure process improvements do not unintentionally weaken existing business controls. Change Implementation & Adoption Work with business leaders to ensure redesigned processes are effectively implemented. Assess the impact of process changes on employees, roles, systems and ways of working. Develop practical implementation and transition plans. Ensure affected employees understand new processes, responsibilities and expectations. Support communication, training and change activities associated with process changes. Monitor adoption and process compliance following implementation. Address implementation challenges and recommend corrective interventions where required. Stakeholder Management Build effective working relationships across Retail, Logistics, B2B Sales, Merchandising, Supply Chain, Finance, People Operations, Marketing, IT and other support functions. Partner with Executives, Managers and subject matter experts to understand business challenges. Facilitate constructive discussions where processes cross functional boundaries. Influence stakeholders without relying solely on positional authority. Challenge existing practices constructively while maintaining strong stakeholder relationships. Present process findings, recommendations and business cases clearly to management. Act as an objective facilitator when different functions have competing process requirements. Team Leadership Where applicable: Lead, coach and develop Business Process Analysts and\/or Process Specialists. Allocate process improvement projects based on business priorities. Review process analysis and documentation produced by the team. Ensure consistent application of BPM methodologies and standards. Build internal business process capability and knowledge. Create a high-performance environment focused on practical business outcomes. KEY PERFORMANCE AREAS (KPA'S): KNOWLEDGE & TECHNICAL COMPETENCIES The successful candidate should have strong knowledge of: Business Process Management (BPM) Process mapping and modelling Process re-engineering Continuous improvement methodologies Root-cause analysis Lean principles Business analysis Requirements gathering Process governance SOP development Process controls Change management Project management principles Benefits realisation KPI development and performance measurement Workflow automation and digitisation Experience with process mapping tools such as Visio, Lucidchart, Bizagi, Signavio or similar would be advantageous. Experience with project management tools such as Monday.com, Microsoft Projects or similar Strong Microsoft 365 productivity tools and general data analysis capability is required. BEHAVIOURAL COMPETENCIES Analytical Thinking Able to understand complex business problems, identify root causes and translate findings into practical solutions. Problem Solving Approaches problems logically and challenges assumptions rather than treating symptoms. Systems Thinking Understands how changes in one part of the organisation affect upstream and downstream processes. Commercial & Operational Awareness Understands the practical realities of operating a high-volume retail, wholesale and distribution business. Facilitation Able to lead workshops and discussions involving stakeholders with different priorities and perspectives. Influencing Able to challenge and influence senior stakeholders without depending on formal authority. Execution Focus Moves beyond process mapping and recommendations to ensure improvements are implemented and embedded. Attention to Detail Maintains high standards of process documentation, governance and accuracy. Collaboration Works effectively across functions and builds strong relationships with operational and support teams. Change Agility Comfortable operating in an environment where systems, structures and ways of working continue to evolve. QUALIFICATIONS & EXPERIENCE: Relevant Bachelor's degree or equivalent qualification in Industrial Engineering; Business Management \/ Business Analysis \/ Information Systems\/ Operations Management \/ Supply Chain Advantageous : Postgraduate qualification in Business, Operations or related Lean \/ Six Sigma Business Analysis BPM or Process Management Project Management qualification or certification Minimum 7-10 years' relevant experience in business process management, business improvement, operational excellence, business analysis or transformation. At least 3 years' experience operating at a senior specialist, lead or management level. Demonstrated experience mapping and redesigning complex end-to-end business processes. Strong experience facilitating cross-functional process improvement initiatives. Experience implementing process changes in a complex operational environment. Experience working with technology\/system teams on process-enabled system changes. Experience defining and measuring process performance and improvement benefits. Demonstrated experience in stakeholder buy-in in an environment of high change volatility. Experience in S&OP principles and methodologies. Strongly advantageous: FMCG, retail, wholesale, distribution, logistics or supply chain experience. Experience working across multi-site operations. Experience with ERP, CRM , WMS and other operational systems. Experience with process automation and digital workflow solutions. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FORWARD CV: