Client Support Team Lead

SUMMARY:
Provide expert support for specific OSM products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the Functional Owner during client engagements.

Job Purpose

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

• 3 years

• Data Capturing
• Client Engagement
• Administration
• Experience in managing Per Hand School Setups

• Proficient in d6 systems and related modules (Plus and Smart Systems)
• Remote technical support and troubleshooting
• Strong attention to detail and analytical skills
• Clear and professional communication (written and verbal)
• Computer Skills:
  • MS Office Suite
  • Google Suite

• Based in Gauteng
• Own transport and license
• Proficiency in Afrikaans and English

• Execute product-specific Setups accurately.
• Provide ongoing product support and troubleshooting
• Verify data integrity and confirm compliance with school requirements.

• Attend client meetings with Functional Owner.
• Provide solutions within scope.
• Respond to client queries on relevant platforms in a timely and professional manner

• Assist in internal team upskilling by providing module icon training.

• Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
• Maintain and update internal manuals and guides.

• Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

• Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

• Market related