Customer Success Manager

 

Recruiter:

Headhunters

Job Ref:

3265297723

Date posted:

Saturday, April 2, 2022

Location:

Durban, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Our client based in Durban has a position available in their organization for a Customer Success Manager. 

This is a work from home role - ideally candidates should be based in Durban.

Awesome career opportunity awaits.

The purpose of the Customer Success Manager is to take ownership of, and to ensure that the Customer Success Team empowers and supports key stakeholders within the Brands (and Restaurants) that we service, to use our products and services to their full potential, and to maximize the value they receive.

 

Requirements:

  • ±10 years’ experience in a customer relationship and team management role.
  • Ability to build and manage a high performance team of Account Managers.
  • Experience in configuring and managing Customer Relationship Management systems.
  • Definition and measurement of strategic KPI’s for the Customer Success Department.
  • Excellent written, verbal and presentation skills.
  • Experience selling "software as a service" is an advantage.
  • Experience in training and development is an advantage.
  • An ability to work on multiple projects simultaneously.
  • Strong numerical proficiency.
  • Able to self-manage and run independently with initiatives.
  • Ability to problem solve.
  • Ability to work across teams.

 

Duties and Responsibilities:

  • Understanding what customers want from the company in order to maximize ROI for brands and restaurants.
  • Review and update existing CRM and deal management processes and systems to support the sales and marketing strategy.
  • Increase the number of new restaurants enabled on the company platform that belong to the global brands who endorse the use of the company’s products and services.
  • Increase the number of products and services being utilized by existing restaurants enabled on the Platform.
  • Identify and implement Key Metrics to measure success of the Customer Success team.
  • Prepare and report on monthly team performance in line with the director approved budget.
  • Aid in strengthening brand culture and equity, working closely with the Marketing Manager, Brand and Merchant Account Managers, as well as the HR Manager to make sure, the company brand values, image and culture are understood and followed by all members of the Customer Success team.
  • Research and analyze competitors, target markets and channels as well as trends to support marketing programs and brand innovation.

 

If you are not contacted within two weeks of applying, please consider your application unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Credit Controller - Umhlanga, Durban
Location: Durban
Salary:
7 days ago


Senior Technology Solutions Account Manager - Perm
Location: Durban
Salary: R1.5m - 2m per year + Medical Aid, Pension, Commission and incentives
Senior Technology Solutions Account manager
11 days ago


External Sales Rep - Durban
Location: Durban
Salary: 20 000 Monthly
External Sales rep available in Durban in the electrical industry  
3 days ago


Call Centre Agent
Location: Durban
Salary:
We’re Hiring: Dynamic Call Centre Sales Agents – Durban! Are you a natural closer with a passion for sales and connecting with people? Do you thrive in a fast-paced, target-driven environment? If so, we want YOU to join our high-energy team in Durban!Position: Call Centre Sales AgentLocation: DurbanFocus: Sales / Telesales
8 days ago


Chief Financial Officer
Location: Pietermaritzburg
Salary:
9 days ago


Showroom Sales Consultant -Luxury Finishes & Homeware
Location: Durban
Salary:
12 days ago


Chief Executive Officer
Location: Durban
Salary:
12 days ago


External Sales Representative
Location: Durban
Salary: Monthly
An exciting opportunity is available for an External Sales Representative within a dynamic and growth-focused environment. The position offers a competitive basic salary with commission, travel allowance, and medical aid contribution, along with the opportunity for international travel. Ideal for those motivated by results and relationship-building, this role provides the platform to drive busines...
15 days ago


IT Service Delivery Lead
Location: Midrand
Salary:
16 days ago


SALES CONSULTANT KZN
Location: Durban
Salary:
Sales ConsultantKwa-Zulu Natal Ready to level up your sales career with a company that’s growing fast and winning big?Our Client is looking for a driven, confident, customer‑obsessed Sales Consultant who can turn leads into long‑term partnerships — locally, regionally, and across Africa!If you love the chase, thrive on building relationships, and know how to close de...
26 days ago


Create a free job alert for Customer Success Manager in Durban

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions