Director of Housekeeping

SUMMARY:
You'll take full ownership of the housekeeping operations, leading a large team. 349 Rooms.

POSITION INFO:

We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star, to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience.

In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel. The President Hotel is on an exciting journey to be recognised as a true luxury destination, and this role is central to achieving that vision.

Experience & Requirements

• Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms)

• Proven track record in strategic planning, budget management, and operational excellence

• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)

• Strong data analysis and reporting skills (Excel proficiency essential)

• Degree or diploma in hospitality management (preferred)

• Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset/inventory management

Duties & Responsibilities

• Develop and execute a housekeeping strategy aligned with the hotel's luxury vision

• Collaborate with Rooms Division leadership to deliver seamless guest experiences

• Champion innovation and continuous improvement across the department

• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces

• Conduct inspections, address guest feedback, and implement corrective actions

• Manage laundry operations and linen cycles to ensure quality and cost control

• Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure

• Monitor expenses, track variances, and optimise operational efficiencies

• Take full P&L responsibility, managing cost per occupied room (CPOR)

• Maintain and safeguard departmental assets and equipment

• Set and monitor PAR levels, ensuring efficient stock management

• Oversee preventative maintenance and asset lifecycle planning

• Lead, coach, and inspire a team of 85 managers, supervisors, and attendants

• Drive performance management, training, and succession planning

• Build a culture of pride, accountability, and service excellence

• Deliver accurate financial and operational reporting

• Ensure compliance with labour laws, safety standards, and hotel policies

• Participate in audits and uphold best-practice housekeeping standards

Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted