Divisional Operations Manager (FMCG Wholesale & Distribution)

Recruiter:

Innovazi Consulting

Job Ref:

DBN000076/PM

Date posted:

Wednesday, May 13, 2026

Location:

Pretoria, South Africa

SUMMARY:

Divisional Operations Manager (FMCG Wholesale & Distribution) | Pretoria

My client, a leading FMCG wholesale and distribution organisation, is seeking an experienced Divisional Operations Manager to oversee and manage all operational activities within the division.
The successful candidate will be responsible for driving sales and merchandising excellence, operational efficiency, team performance, and stakeholder satisfaction across retail and wholesale syndicated services. The role requires strong leadership to ensure consistent execution of operational standards and achievement of business growth objectives.

POSITION INFO:

Minimum Requirements

Diploma in Business Administration, Operations Management, or related qualification
Minimum 5 years’ experience in FMCG operations management
At least 3 years in a middle management role
Proven experience managing large teams in FMCG retail and/or wholesale environments
Strong background in sales and merchandising operations
Wholesale experience is essential (non-negotiable)
Strong analytical and operational planning capabilities
Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Key Responsibilities

1. Operational Planning & Execution

Develop and implement operational plans aligned with business objectives
Monitor KPIs, budgets, and cost controls
Analyse operational performance and implement improvements
Ensure compliance with company policies and industry standards

2. Sales & Merchandising Excellence

Drive sales performance across retail and wholesale channels
Ensure stock availability and reduce out-of-stock situations
Oversee merchandising standards and in-store execution
Manage promotional compliance and execution effectiveness
Conduct store visits and ensure execution quality

3. Customer & Stakeholder Management

Build and maintain strong relationships with key clients and customers
Address and resolve operational and service-related issues
Gather and analyse customer feedback and market insights
Ensure high levels of customer satisfaction and retention

4. Team Leadership & Development

Lead, manage, and develop large operational teams
Conduct performance reviews and development planning
Drive employee engagement, training, and capability building
Foster a culture of accountability and high performance

Key Performance Areas

Operational efficiency and cost management
Sales growth and target achievement
Stock availability and merchandising compliance
Customer and client satisfaction
Team performance and retention
Compliance with operational standards and reporting accuracy

Competencies & Skills

Strong leadership and people management
Excellent planning and organisational skills
Analytical and data-driven decision-making ability
Strong communication and interpersonal skills
Problem-solving and conflict resolution capability
Customer-focused and results-oriented mindset
Ability to work in a fast-paced FMCG environment
High attention to detail and operational discipline

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