Retail Operations Manager

The Role

Key Responsibilities

• Conduct daily store visits and structured floor walks
• Assess store presentation, merchandising, cleanliness, compliance, and operational standards
• Hold Store Managers, Supervisors, Receiving Managers, and department heads accountable to KPIs and operational expectations
• Drive profitability through improved controls, reduced wastage, and shrinkage management
• Identify operational inefficiencies and implement better systems and processes
• Monitor staffing, productivity, and operational performance across stores
• Compile detailed operational reports and action plans for ownership
• Ensure consistency, discipline, and high standards across the group

What We’re Looking For

• Minimum 5 years’ experience in retail management
• At least 2 years overseeing multiple stores, sites, or large departments
• Strong FMCG / grocery retail background - not neg
• Excellent understanding of store operations, floor standards, and profitability
• Strong leadership and accountability management skills
• Hands-on, disciplined, detail-oriented approach
• Able to identify problems quickly and implement practical solutions
• Strong reporting, analytical, and problem-solving ability
• Valid driver’s licence and own reliable vehicle essential
• Relevant tertiary qualification advantageous, but proven experience is more important

What We Offer

• Market-related salary
• Petrol / travel allowance
• Senior leadership role with autonomy and influence
• Direct access to ownership and decision-making
• Stable, growing retail group with long-term plans