End User Support Person - Pretoria

SUMMARY:
End User Support Person needed for a law firm based in Pretoria East. 

Key Responsibilities

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Monitor recurring issues and report trends to management.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users. 

POSITION INFO:
End User Support Person needed for a law firm based in Pretoria East.

Key Responsibilities

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Monitor recurring issues and report trends to management.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users.