Export Sales Coordinator

SUMMARY:
Westville - We are seeking an Export Sales Coordinator to support a busy export environment and ensure the smooth handling of end-to-end export processes. This role focuses on accurate order administration, documentation, and effective communication across internal and external stakeholders.

POSITION INFO:
Our client operates within the chemical manufacturing and distribution sector, supplying products to a broad international customer base. The business places a strong emphasis on operational efficiency and regulatory compliance. They are committed to responsible practices that support long-term sustainability throughout the value chain.

The Export Sales Coordinator will be responsible for managing the complete export order cycle, from order receipt through to documentation and dispatch.
The role includes coordinating with internal teams, customers, and service providers to ensure accuracy and timely delivery. This position also supports communication relating to shipment progress and provides initial oversight on export debtor matters. The ideal candidate will maintain high levels of attention to detail while working within defined export procedures.

Key Responsibilities:

• Receive, validate, and process export sales orders in line with customer and manager instructions
• Confirm pricing, delivery requirements, and resolve commercial queries as needed
• Capture orders accurately and manage any post-processing queries
• Prepare all export documentation including proforma invoices, costing sheets, and forwarder instructions
• Update export schedules and maintain shipping files
• Liaise with customers to confirm order receipt, transport details, and shipment progress
• Coordinate with freight forwarders and service providers on bookings, transport availability, and dispatch
• Arrange inspections, hazards declarations, and delivery of cargo when required
• Communicate stock or availability issues to the Export Sales Manager
• Manage and track original and copy documentation sent to customers
• Maintain updated transport rates and ensure accurate information sharing
• Monitor initial debtor status, address queries, and escalate concerns to the Export Sales Manager
• Provide regular updates on shipment departures, arrivals, and documentation status
• Ensure adherence to internal processes, accuracy standards, and timelines

• Strong attention to detail
• Professional and courteous communication
• Ability to work under pressure
• High level of integrity and confidentiality
• Flexible and able to adapt to changing requirements

• Matric (Grade 12)
• At least 2 years' relevant export coordination or administration experience
• HAZ/Dangerous Goods shipping experience (preferably with certification)
• Proficient in Microsoft Office and export-related software
• Experience with Syspro or similar accounting systems

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