General Manager (HOA)

SUMMARY:
𝑷𝑶𝑺𝑰𝑻𝑰𝑶𝑵: 𝑬𝒔𝒕𝒂𝒕𝒆 𝑴𝒂𝒏𝒂𝒈𝒆𝒓 – 𝑯𝒐𝒎𝒆𝒐𝒘𝒏𝒆𝒓𝒔 𝑨𝒔𝒔𝒐𝒄𝒊𝒂𝒕𝒊𝒐𝒏 (𝑯𝑶𝑨)

ABOUT POSITION:
A prestigious residential estate just outside Hectorspruit is seeking an experienced and professional Estate Manager to oversee the overall operational management and performance of the estate.

This role is responsible for ensuring that the estate is maintained to the highest standards, service providers perform according to contractual obligations, and governance frameworks are consistently upheld. The successful candidate will act as the key liaison between the Board of Directors, Managing Agent, contractors, and residents while ensuring smooth day-to-day operations across the estate.

This is a leadership and operational oversight role best suited to a strong manager with excellent people, contractor, and estate management experience.

POSITION INFO:
REQUIREMENT:
- Minimum 5+ years’ experience in estate management, property management, or a similar operational leadership role
- Proven experience managing contractors and multi-service operational environments
- Strong understanding of HOA governance structures and applicable legislation
- Experience working with Boards, Committees, and Managing Agents
- Financial literacy with the ability to manage budgets and interpret reports
- Strong leadership, communication, and conflict resolution skills
- Excellent organisational and problem-solving ability
- Professional, calm, and solutions-driven approach
- Valid Driver’s License essential
- Ability to work independently and manage emergencies when required

KEY RESPONSIBILITIES:

Operational Management:
- Oversee the daily operations and maintenance of the estate
- Maintain high estate standards and service delivery levels
- Conduct regular inspections and ensure issues are resolved promptly
- Identify operational risks and implement preventative measures

Contractor & Service Provider Management:
- Manage all contractors and service providers in line with contractual obligations
- Monitor service levels and enforce accountability
- Handle contractor performance issues and procurement processes
- Ensure quality control across all outsourced services

Governance & Compliance:
- Ensure compliance with HOA rules, policies, and legislation
- Support the Board in implementing governance decisions
- Manage resident conduct matters, disputes, and complaints professionally
- Maintain accurate operational and governance records

Financial Oversight:
- Work closely with the Finance Coordinator and Managing Agent
- Monitor budgets, expenditure, and operational costs
- Identify cost-saving opportunities and ensure financial controls are followed
- Report variances and operational concerns to the Board

Staff Management:
- Lead, manage, and develop on-site staff
- Allocate responsibilities and monitor performance
- Promote accountability, professionalism, and teamwork

Health, Safety & Risk Management:
- Ensure compliance with health and safety regulations
- Implement emergency procedures and risk management plans
- Oversee maintenance of safety systems and infrastructure

Asset & Infrastructure Management:
- Oversee preventative maintenance programmes
- Maintain infrastructure standards and asset condition
- Support planning for upgrades, repairs, and capital projects

PACKAGE:
- R60,000 – R70,000 CTC (Negotiable – DOE) - Live Out