General Manager (Tooling / hardware / building industry)

Recruiter:

On Line Personnel

Job Ref:

General Manager (Too..

Date posted:

Thursday, June 30, 2022

Location:

CapeTown, South Africa

Salary:

R80 000 to R90 000 per month commensurate with experience and qualification + pension fund included + incentives

JOB SUMMARY:
General Manager (Tooling / hardware / building industry)

JOB DESCRIPTION:

Job Position: General Manager (Tooling / hardware / building industry)

Ref: 4082

Location: Cape Town

Salary: R80 000 to R90 000 per month commensurate with experience and qualification + pension fund included + incentives

Email your updated CV to

Qualifications / Requirements:

• 3 year qualification in Business Management or Commerce

• Minimum of 8 years sales and operational management experience, preferably in the tool industry at a senior management level

• Engaging, great at mentoring, extravert and have excellent leadership skills

• Excellent at listening, engaging staff, have the right attitude and conscious of integrity

Key Performance Areas:

• Ensure achievement of profitability by managing margins and discounts

• Ensure way of selling is adhered to by Account Managers

• Monitor and manage expenditure within flexi budgeting (revenue and income achievement)

• Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch

• Monitor and drive productivity targets in logistics by ensuring:

- Goods received are checked, GRV’ed and put away on a daily basis

- Accuracy of stock through daily cycle counts

• Ensure customer satisfaction by delivering in full and on time

• Achieve agreed customer service turnaround standards

• Ensure deliveries to customers by the couriers are within agreed service standards

• Monitor customer service standards in the call centre

• Ensure the workshop operates within standard operating procedures

• Ensure all complaints and queries are resolved within SLA’s e.g. logistics, pricing, returns and repairs

• Establish and build customer relationships and take personal ownership of resolving complaints

• Manage head counts and overtime within agreed budgets

• Maintain effective leave planning and absenteeism management

• Facilitate training and development interventions

• Review performance in discussion with employees, agree ratings and set goals for new period

• Continuously communicate and provide constructive feedback and coaching to employees

• Take disciplinary action where required

• Develop formal succession plan for key positions

• Adhere to OHSA requirements e.g. training, safety reps, administration, meetings

• Ensure the protection and security of all company assets within policy and procedure

• Implement and ensure adherence to all internal controls e.g. outsourced staff, petty cash, administration

• Compile meaningful and accurate management reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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General Manager (Tooling / hardware / building industry)

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