Head of Customer Experience Design

SUMMARY:
Are you the kind of leader who sees customer experience as more than just UX? My client is looking for a visionary Head of Customer Experience Design to transform how customer journeys are designed, measured, and improved across multiple digital products and brands. This is an opportunity to shape strategy at leadership level, modernise design capabilities through AI-enabled practices, and build a high-performing team that delivers meaningful customer and business outcomes

POSITION INFO:
Job Description: My client is seeking an experienced Customer Experience, UX, or Design leader to: Define and own the customer experience vision and strategy across multiple brands and customer journeys Lead the transformation of the CX Design function, modernising methodologies, tooling, and ways of working Drive the adoption of modern design practices, including AI-enabled approaches across research, ideation, prototyping, experimentation, and delivery Partner closely with Product and Technology leadership to embed experience design into a product-led operating model Champion customer discovery, validation, experimentation, and evidence-based decision making Lead, coach, and develop a team of Experience Designers while establishing design standards and governance frameworks Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes Drive accessibility, inclusive design, and ethical customer experiences across the organisation Skills & Experience: My client is seeking an experienced Customer Experience, UX, or Design leader to: Define and own the customer experience vision and strategy across multiple brands and customer journeys Lead the transformation of the CX Design function, modernising methodologies, tooling, and ways of working Drive the adoption of modern design practices, including AI-enabled approaches across research, ideation, prototyping, experimentation, and delivery Partner closely with Product and Technology leadership to embed experience design into a product-led operating model Champion customer discovery, validation, experimentation, and evidence-based decision making Lead, coach, and develop a team of Experience Designers while establishing design standards and governance frameworks Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes Drive accessibility, inclusive design, and ethical customer experiences across the organisation. Qualification: Relevant qualification in Design, User Experience, Human-Centred Design, Product Design, Digital Design, or a related field. Additional leadership, design, innovation, or customer experience certifications will be advantageous Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs