IT Manager (Mac and Windows Experience)

SUMMARY:
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POSITION INFO:
In order to be considered the following is required: At least 5 years’ experience as an IT Manager, with direct reports i.e. skilled in leading teams and growing people Mac and Windows experience is essential Must have exceptional Mac \/ Apple \/ IOS knowledge, including network integration with Office 365 and other applications Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems Expertise in network and wireless troubleshooting to ensure no drops in service Boardrooms and deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings Fully understand and drive compliance, cyber security, POPIA Oversee internal security checks, camera systems with required confidentiality Time flexibility\/availability after hours in case of need Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers Set up and improve all IT systems, including issuing, tracking and retrieving all company-issued property and all assets’ assessments Culture fit for our excellence driven, fast moving Understanding of AI technology, impact on their industry and tech transformation All standard technical skills are essential to manage and maintain hardware, software and licensing requirements Duties & Responsibilities: IT Support (Tasks primarily attended to by the IT support staff, with escalation when required up the chain of command) Daily, servicing (Responding, attending and closing) of IT tickets logged through service desk Daily, servicing of \"walk-in\" support requests with special attention to Execs and senior leaders (especially creative department) Daily, creation IT tickets of \"walk-in\" support requests Daily tech checks (boardrooms, cameras) each morning and verify operationality Ad hoc teck set-up, testing and support for events or client events on the rooftop \/ deck Asset management on service desk Onboarding and offboarding users as per HR requests, as well as email signature management and updates for all UGG companies Managing of licenses (Adobe, Microsoft, Slack) IT team’s daily, checks of backups, escalate to IT Manager on failures IT team’s daily, checks of mail flow, escalate to IT Manager on failures IT team’s daily, checks of server health and status, escalate to IT Manager on failures IT team’s daily, checks on wireless and network, escalate to IT Manager on failures Hardware allocation and reassignments (accountable with IT team) Basic IT project management (accountable with IT team) IT Manager Specific: 150 users Budget and financial tracking Project Management IT Attend to and prevent possible security breaches Roadmap, planning, design and implementation (Business IT) Weekly, patch management on all servers where security or critical related Attending to IT escalations as per above tasks ISO27000 Project Information Officer (Information Regulator Liaison, POPIA, PIIA) Maintain and update diagrams of Network and Server environment Supplier management Purchasing Upskilling and training IT team and all users as needed General Deliverables \/ KPIs: Setting the best corporate strategic direction aligned to the business vision. Making regular decisions on key strategic issues facing the companies Periodically reviewing the companies' overall strategy to ensure that the organizations anticipate and responds to changing business conditions Defining core business processes that ensure achievement of the company's objectives Preparation and presentation of budgets and quarterly forecasts in relation to all departments Negotiation of new and renewal of existing supplier contracts Development and active participation in the agency Create clear goals for yourself and the team and track these monthly Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures Train and counsel subordinates in work procedures, policies and regulations Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if\/when relevant Actively support and involve team members at the appropriate time to resolve issues Encourage all members to look for collaborative ways to make the business a great place to work Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.