Key Account Executive

SUMMARY:
Our client is looking for a Key Account Executive to join their team in Midrand

POSITION INFO:
Roles and Responsibilities

• Manage, grow and retain assigned key accounts and customer portfolios.
• Present and sell company products and services to existing and prospective customers.
• Identify new sales opportunities within existing accounts and develop new customer relationships.
• Follow up on all sales leads, referrals and enquiries timeously and professionally.
• Prepare quotations, proposals, presentations and product demonstrations.
• Develop and maintain a strong understanding of customer needs, buying behaviors and service expectations.
• Grow and maintain market share and customer base within assigned accounts or regions. Identify opportunities for cross-selling and upselling products and services.
• Act as the primary point of contact for key customers.
• Ensure quality, consistency and professionalism in product and service delivery.
• Identify, manage and resolve customer concerns, complaints or service queries.
• Coordinate with after-sales service and technical teams to ensure timely issue resolution.
• Assist with presentations, proposals, demonstrations, product installations and customer training where required.
• Establish and maintain effective communication channels for customer feedback.
• Escalate significant customer risks or service failures to management timeously.
• Brand Representation & Relationship Management
• Establish and maintain strong, long-term relationships with customers and stakeholders.
• Communicate new product launches, service offerings, promotions and developments to customers.
• Represent the company professionally at customer meetings, industry events, exhibitions and networking forums.
• Act as a brand ambassador, ensuring consistent brand messaging and values at all times.
• Gather and share market intelligence, customer feedback and competitor insights with management.

• Plan, schedule and report on customer visits and sales activities.
• Maintain accurate records of customer interactions, opportunities and outcomes.
• Report customer concerns, risks or opportunities to the National Sales Manager.
• Compile and submit accurate monthly expense reports within required timelines.
• Identify and contact at least one new potential customer per month and report on conversion results.
• Support management with sales forecasts, pipeline updates and ad hoc reporting.
• Collaboration with Internal Teams
• Work closely with After-Sales Service teams to support customer satisfaction and retention.
• Participate in product, technical and service training sessions (internal and external).
• Remain informed of product changes, technical updates and service developments.
• Provide customer insights to support service improvements and customer care initiatives.
• Support internal alignment between sales, service and operations functions.
• Vehicle & Asset Responsibility
• Self-Development & Market Awareness

• Sales & Technical Skills
• Strong sales, negotiation and account management capability.
• Customer-focused mindset with a service-oriented approach.
• Ability to manage key accounts and long-term customer relationships.
• Strong presentation, communication and interpersonal skills.
• Good planning, organizational and reporting ability.
• Competent in Windows & MS Office (Familiarity with Pastel & CRM reporting tools would be advantageous).

• Relevant qualification in Sales, Marketing or Business Management would be advantageous.
• Minimum 3 years’ experience in a sales, key account or customer-facing role.
• Experience in a cross-channel selling environment is essential.
• Exposure to customer care or after-sales service coordination is advantageous.

NB! This job is now closed. You can apply for other jobs by uploading your CV.