Key Account Operations Coordinator: AFRICA

SUMMARY:
As a key account operations coordinator, there are two distinct responsibilities attached to this position. One is to handle all the Key accounts management of important clients. The second is to help the commercial team to onboard the clients after the commercial agreements are established.

POSITION INFO:

Key Performance Areas

• Act as the point of contact for all communication with Key accounts assigned to by the company. This position is the front face to the client and represents the company and its trading terms with the key accounts.
• Meet the requirements and KPIs of the Key accounts and coordinate with the other stakeholders of the company to meet and maintain the KPIs.
• Understand the commercial terms set up by the commercial Sales team and apply a defined process to onboard the clients to the company.
• Follow all guidelines of financial, operational and legal to establish the client and pass the instructions to operations, Customer Service, Finance to maintain and operate the business for the newly onboarded client.
• This is a transition role and each onboarding has a defined project timeline.
• Set up processes for external and internal parties to follow.
• Translate commercial agreement to a internal KPI for the operations and financial teams to follow.
• Any other related responsibility assigned under the commercial function.
• Study the KPIs of the client and summarise to all internal and external parties to ensure all stakeholders are
• Other tasks assigned by the Management.

Academic or trade qualifications

• University degree related to international trade, commerce or the logistics industry
• Fluent Communication skills in English and the ability to speak Mandarin will be a great advantage
• Good in numbers and analytical skills
• Project management qualifications will be an advantage
• IT and back-end software qualifications will be an advantage

Work experience and skills

• Minimum 1 year of experience in courier, freight or e-commerce industry
• Chinese marketplace or logistics aggregator experience will be an added advantage
• Good knowledge of the African continent and geography

Other requirements

• Willingness to travel to other countries for related business trips
• Willingness to be flexible with time when responding to clients in China