Methods Dept Manager - Project Management/Process Improvement - Multi-Technical Facility Management - East Rand

SUMMARY:
Methods Dept Manager

POSITION INFO:

Methods Department Manager – Project Management/Process Improvement – Multi-Technical Facility Management – East Rand

Reporting to the Operations Director, the Methods Department Manager is responsible for standardizing processes, enhancing efficiency, and ensuring quality assurance across all operations in a multi-technical facility management company. This role plays a key part in optimizing service delivery, supporting tendering processes, overseeing digital transformation, and driving continuous improvement. The Methods Manager acts as a bridge between operations, technology, and quality assurance, ensuring alignment with industry best practices and company objectives

Minimum requirements:

• Experience : 8+ years of experience in facility management, maintenance operations, or process improvement, with at least 3–5 years in a leadership role.
• Education : Bachelor’s or Master’s degree in Engineering, Facility Management, Business Administration, or a related field.
• Technical Expertise : Strong knowledge of multi-technical maintenance (HVAC, electrical, mechanical, fire protection, plumbing, etc.).
• Process Improvement : Experience in Lean, Six Sigma, Kaizen, or other operational efficiency methodologies.
• Digital Tools : Proficiency in CMMS, CAFM, BMS, IoT solutions, and data-driven facility management systems.
• Analytical & Problem-Solving Skills : Ability to analyze data, identify inefficiencies, and implement effective solutions

Leadership & Collaboration : Proven ability to lead cross-functional teams, drive change, and

implement best practices.

Key responsibilities:

Process Standardization & Optimization

• Develop and implement standardized processes to ensure consistency across all facility management services (HVAC, electrical, plumbing, mechanical, etc.).
• Define best practices, operational workflows, and maintenance procedures to optimize service delivery.
• Conduct process audits and gap analyses, identifying areas for efficiency improvements.
• Ensure compliance with international facility management standards and company policies.

Tendering & Pricing Support

• Collaborate with the business development and commercial teams to support tendering and contract management.
• Develop pricing strategies, ensuring competitiveness while maintaining profitability.
• Analyze technical requirements and provide input on resource allocation, cost estimation, and service scope definition.
• Ensure alignment of proposals with operational capabilities and industry benchmarks.

Commissioning, Kickoff & Handover Management

• Oversee new project commissioning, ensuring smooth onboarding of facility management contracts.
• Develop and implement kickoff plans, operational readiness assessments, and handover protocols.
• Coordinate between project teams, clients, and operations to ensure seamless transition into full- service operations.
• Ensure all required documentation, training, and system integrations are in place before handover.

Quality Control & Assurance

Develop and oversee quality control frameworks, KPIs, and service performance metrics.

• Conduct regular audits, inspections, and assessments to ensure adherence to service quality standards.
• Implement corrective action plans to address non-conformities and improve service levels.
• Work closely with operations to drive a culture of continuous quality improvement.
  • Conduct regular audits, inspections, and assessments to ensure adherence to service quality standards.
  • Implement corrective action plans to address non-conformities and improve service levels.
  • Work closely with operations to drive a culture of continuous quality improvement.
    • Lead the implementation, optimization, and management of digital systems (e.g., CMMS, CAFM, IoT-enabled maintenance tools).
    • Ensure facility management software is effectively used for performance tracking, preventive maintenance scheduling, and asset management.
    • Collaborate with IT teams to integrate smart technologies and automation into facility operations.
    • Train teams on digital tools and data analytics to improve decision-making and efficiency.
      • Develop and implement training programs to enhance team competencies in maintenance best practices, safety standards, and technology utilization.
      • Establish a knowledge management framework to capture, document, and share best practices across the organization.
      • Conduct workshops, technical training sessions, and coaching programs for operational teams.
      • Ensure continuous learning and professional development for employees.
        • Identify and implement process improvement initiatives to enhance operational efficiency and reduce costs.
        • Research and integrate innovative facility management technologies, sustainability initiatives, and energy efficiency solutions.
        • Drive the adoption of Lean, Six Sigma, or other improvement methodologies to streamline workflows.
        • Benchmark performance against industry standards and competitors to maintain a competitive edge.
        • Work closely with operations, finance, procurement, and client relations teams to align strategies and objectives.
        • Ensure effective communication between on-ground technical teams, senior management, and external stakeholders.
        • Support cross-functional collaboration to enhance service delivery and operational excellence.
          • Representing the Methods Department in strategic meetings, reporting sessions, and client discussions

Digital Transformation & Systems Implementation

Training & Knowledge Management

Continuous Improvement & Innovation

Collaboration & Stakeholder Engagement

Salary offer: R650K – R750K