Online Order Fulfilment Agent

 

Recruiter:

O'Brien Recruitment

Job Ref:

2696586588

Date posted:

Friday, February 11, 2022

Location:

Brackenfell, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

A well established FMCG company based in the Northern Suburbs is looking to employ an experience Online Order Fulfilment Agent.

Job Objectives:

  • Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation
  • Ensure processes and procedures are effectively communicated and fully understood
  • Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
  • Responsible for monitoring and leading operations flow from order creation to delivery and maximising the percentage of online orders to be delivered to customers on-time and in-full
  • Identifying online orders that are behind pre-agreed SLAs
  • Proactively working with store and delivery operations to rectify these orders
  • Identify where proactive communications are required to the customer
  • Responsible for providing positive, fast, and complete support resolutions to users, including customers, stores & other stakeholders via phone & email
  • Responsible for identifying common trends within support interactions and escalate appropriately
  • Excellent attention to detail and ability to proactively resolve customer queries
  • Responsible for continually contributing to a culture of excellence and ambition
  • Responsible for maintaining an attitude of accountability, integrity, and excellence
  • Communicating effectively and exercising sound judgment when interacting with customers

Qualifications and Experience:

Matric

3+ Years Order fulfillment experience in online retail operations

1-3 Years Supply Chain and logistics experience in online retail operations

1-3 Years Experience working in a contact center, preferably within an online role

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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