Operations Director – South Africa

Recruiter:

Pollock & Associates

Job Ref:

JK6086

Date posted:

Friday, September 5, 2025

Location:

sandton, Gauteng, South Africa

Salary:

Exec CTC package offered based on level of skill and experience

SUMMARY:
You will lead the execution of all South Africa franchise and SA Franchise sales & operations, ensuring continuous revenue and margin growth while delivering a world-class customer experience.

POSITION INFO:

As a member of the Operations Leadership Team, this role is instrumental in shaping the operations strategy, building operational capability, and driving a culture of excellence across the national network of QSRs.

Qualifications & Experience

Bachelor’s degree in Business, Marketing, Finance, or related discipline (essential).
MBA or equivalent postgraduate qualification (advantageous).
Minimum 10 years’ experience in a senior operations/sales leadership role with direct accountability for sales, profit, and people management.
Experience in retail, service, or multi-outlet industry is highly regarded.
Proven track record in people development and achieving measurable results.

Skills & Competencies

Strong financial acumen with the ability to interpret and analyse data.
Exceptional leadership, planning, and operational execution skills.
Excellent negotiation, communication, and interpersonal ability.
Exposure to multinational or large corporate environments preferred.
High integrity, resilience, and work ethic.

Key Responsibilities

Deliver world-class operations standards across equity and QSR’s.
Drive sales growth, profit improvement, and cost optimisation across the South African market.
Champion brand standards and ensure a consistent “one-system” customer experience.
Develop and foster strong stakeholder relationships across franchise and equity operations.
Build capability through people development, innovation, and continuous improvement.
Provide operational expertise through business reviews, field visits, conferences, and forums.
Instil a strong culture of accountability, service excellence, and performance delivery.

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