Sales Enablement Specialist

SUMMARY:
Our client, a leading Financial Institution, is looking for a Sales Enablement Specialist to join their team.

POSITION INFO:
Introduction
The purpose of this role is to enable the Market Data Sales team to drive revenue growth by providing proactive coordination, client engagement, and operational enablement. This includes administering contracts, supporting billing implementation, tracking billing accuracy, and managing lower-tier client relationships. The role also contributes to basic sales activities, ensures smooth onboarding and service delivery, and acts as a reliable back-up to the sales team. By bridging client needs with internal processes, this role plays a critical part in enhancing client satisfaction, operational efficiency, and sales team effectiveness. It will also function as a useful pipeline for future account management roles.

Key Responsibilities
Results Delivery

• Support the sales team by administering contracts, coordinating with the sales support admin team for implementation, and tracking billing accuracy to ensure alignment with client agreements and revenue targets
• Take ownership of lower-tier clients by managing their sales and service needs, contributing to revenue through basic sales activities and client retention efforts
• Participate in and offer low-level support for new product campaigns by assisting with client communication, tracking engagement, and coordinating internal follow-ups to ensure campaign effectiveness and visibility
• Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets
• Track progress against agreed timeframes by capturing activities onto the sales and management system while having status update meetings with direct manager
• Contribute to the overall revenue and business objectives by providing quality and professional services to clients
• Ensure that all results delivered cost effectively through continuous obligation to review processes and determine the most efficient and cost-effective procedures; escalate suggestion and input in order to be evaluated for implementation
• Provide quality assured deliverables in accordance with divisional and company standards which will enable on time delivery of divisional outputs and timeous client billing in support of reaching the divisional revenue targets

• Follow up with clients on outstanding documentation, billing queries, and contract-related matters to ensure smooth onboarding and ongoing service delivery
• Play a key role in new agreement roll-outs by coordinating timelines, following up on deliverables, and acting as a liaison between clients and the support team to ensure smooth implementation and resolution of queries
• Establish contact with assigned clients to build rapport, gather feedback, and identify potential areas for upselling and cross-selling
• Assist in preparing for and participating in client meetings alongside sales team to gain exposure to strategic account management
• Maintain a client contact plan for lower-tier clients to ensure consistent communication and relationship development
• Develop working relationships with stakeholders and relevant internal teams and maintain up to date understanding of their requirements through various methods of interaction and communication to ensure that deliverables are in line with the quality in support of agreed objective as outlined in the Market Data Operational Plan
• Build strategic and sustainable relationships with stakeholders through constructive engagements and internal meetings to cultivate trust and to evaluate delivery against objectives as per quality and timeline agreement as well as to obtain insight into their future requirements
• Ensure understanding of stakeholders’ expectations through viewing of the requirements as outlined in the Market Data Divisional Operational Plan, which will provide clarity on the quality as well as the expected timelines of delivery in order ensure timeous delivery of quality outputs

• Provide back-up support to the sales team during peak periods or staff absence, ensuring continuity of service and client engagement
• Follow up on new agreements and agreement updates to ensure all steps in the sales process are completed timeously, coordinating with clients and internal teams to avoid delays and ensure smooth progression from agreement to enablement
• Send welcome letters to new clients and, where applicable, provide clear instructions on how to report monthly usage to ensure compliance and accurate billing
• Prepare documentation for campaigns, client meetings, and roadshows, including compiling client profiles, arranging marketing material, and coordinating client gifts to support impactful and professional engagements
• Manage own delivery against agreed deliverables and set timelines, identify obstacles to delivery and take appropriate action where required
• Consult with line manager on a continual basis to review progress against department plans and targets and to identify areas where corrective actions are required to ensure delivery of agreed results

• 3 years’ work experience in sales support in a corporate environment, preferably in Financial Services.

• Diploma in Administration, Commerce or similar degree.