Sales Engineer (Technology Aerospace)

● Tertiary qualification in Engineering, Business, Sales or a related field

● Account relationship management experience

● B2B technical hardware sales experience required; 7+ years experience in the technology industry - Optical, Aerospace, Aviation

● Ability to effectively understand customer technical requirements while interacting with both technical and non-technical people (Solution selling)

● Proficient in CRM software

● Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

● Committed to continuous education through workshops, seminars and conferences

● Demonstrated ability to communicate, present and influence credibly and effectively

● Proven ability to drive the sales process from plan to close

● Strong business sense and industry expertise (optical, aerospace, aviation)

● Prospecting skills

● Persuasion, negotiation, and closing skills

● Ability to travel internationally and working flexible hours to compensate for time zones

AREAS OF RESPONSIBILITY:

Including, but not limited to:

Leads Management

● Actively seek out new opportunities through cold calling, networking, and social media

● Generate high-quality qualified sales leads and capture them in Zoho

● Convert sales leads from Zoho into engaged potential customers and ultimately into sales orders

Sales Delivery

● Set meetings with existing & potential clients to find our solutions for their problems

● Log potential deals on the back of customer engagements

● Foster customer relationships and actively work to convert leads and deals into sales orders

● Create and deliver powerful presentations and demos that clearly communicate the value

proposition of our products and solutions

● Provide pre-sales technical assistance and product education to prospect and existing customers

● Model the business case associated with each sale opportunity

● Participate in events and conferences on behalf of the company

● Create effective sales pitches and sales collateral to close deals

● Effectively grow and manage a distributor channel

● Maintain documentation of customer contact and account updates in the CRM

Strategy & Budgets

- Create sales strategies that target our B2B customers

- Develop and deliver strategies for growth and scale

- Identify new revenue streams

- Establish global partner relationships (eg. OE manufacturers, distributors, implementers, installers, maintenance)

- Engage in new business development and funnel management activities with focus on vertical market developments

- Develop sound customer engagement strategies

- Contribute to sales reporting and projections / forecasting

Research & Innovation

- Research customer needs for new solutions (products and features)

- Conduct market research to identify new routes to market

- Collect and document competitive intelligence

Post Sale

● Develop an Account Development Plan for high potential accounts

● Manage resolution of customer complaints and queries

● Follow up with clients to understand their experience and satisfaction

● Manage customer relations by soliciting and logging client feedback; evaluate data received through digital channels

● Identify areas to improve customer satisfaction and repeat business; communicate issues to management to develop possible solutions

● Coordinate training support to customers and distributors as needed

● Work closely with Marketing to develop supporting marketing communications

● Create effective sales pitches and sales collateral to close deals

● Monitor repair and support tickets, and liaise with these departments to ensure customer satisfaction

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