Sales Team Leader

SUMMARY:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind.
Our client is seeking an experienced Sales Team Leader who will be responsible for guiding and supporting the sales team to achieve and surpass targets, while contributing to the organization’s overall growth and profitability

POSITION INFO:
Requirements:
- Matric certificate
- Fluent in English and Afrikaans
- Sales and/or leadership experience
- Strong written and verbal communication skills
- Registered Debt Counsellor or proven experience in Debt Counselling

Key Responsibilities
- Oversee the accuracy and quality of budgets prepared by Sales Consultants before submission to clients.
- Prepare and update the Production Board on a daily basis.
- Distribute the confirmed Production Board to Team Leaders and Managers once approved by Quality Control (QC).
- Track and calculate consultant conversion rates.
- Provide feedback to the Marketing department regarding lead quality when concerns are raised by consultants.
- Ensure consultants complete all required steps before leads are progressed to the client phase.
- Monitor that lead statuses are accurately maintained on the IFE system.
- Communicate QC feedback and errors to consultants for correction.
- Offer day-to-day support and guidance to team members when needed.
- Manage the opening and closing of IFE queues depending on consultant availability.
- Assist the support team by initiating required steps on IFE where necessary.
- Authorise second Debt Review applications where applicable.
- Escalate urgent matters to relevant departmental team leaders.
- Amend any discrepancies on the Production Board after submission to QC if required.
- Address staff concerns promptly and implement effective solutions.
- Maintain team morale and encourage consistent performance to drive quality deals and business growth
Prepare monthly weekend work schedules when consultants are rostered to work.
- Investigate and resolve duplicate lead issues.
- Conduct regular one-on-one performance discussions with team members.
- Propose improvements to existing processes where applicable.
- Perform quality assurance checks on telephonic and WhatsApp communications.
- Compile and provide reports on lead quality and performance trends