Senior Group Reservationist

SUMMARY:
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POSITION INFO:

We’re looking for a Senior Group Reservationist who understands that behind every confirmed booking sits strategy, timing, precision—and a sharp commercial mind.

You’re not just processing reservations. You’re managing revenue. You’re coordinating moving parts. You’re ensuring that when a group arrives, everything just… works.

Please forward your CV to or apply here directly.

Key Responsibilities Group Reservations Management

• Manage all group bookings from initial enquiry through to confirmation within required timeframes
• Ensure accuracy of all reservations, including rates, allocations, and booking details
• Proactively follow up on quotations, provisional bookings, and confirmations
• Ensure timely collection of deposits, payments, and rooming lists
• Handle amendments, cancellations, and special requests efficiently

Revenue Optimisation

• Monitor room availability and booking trends to maximise occupancy and revenue
• Assist in achieving monthly and annual revenue targets
• Apply revenue management principles in pricing, allocation, and booking strategies
• Identify upselling and cross-selling opportunities within group bookings

Client & Agent Relationship Management

• Build and maintain strong relationships with travel agents, corporate clients, and group organisers
• Act as a key point of contact for all group-related queries
• Deliver professional, timely, and solution-focused communication

Systems, Reporting & Administration

• Maintain accurate and up-to-date records within PMS and reporting systems
• Generate and analyse reports on group bookings, revenue, and trends
• Provide insights and recommendations based on data analysis

Operational Coordination

• Liaise with Sales, Front Office, and Operations teams to ensure seamless group arrivals and departures
• Attend interdepartmental meetings to align on group movements and requirements
• Ensure all operational details are clearly communicated and executed

Team Leadership & Development

• Train, mentor, and support junior reservationists
• Provide technical guidance on systems and processes
• Assist in distributing group enquiries fairly across the team
• Manage escalated queries and complex bookings

Process Improvement

• Identify inefficiencies within the reservations process
• Recommend and implement system and workflow improvements
• Contribute to training initiatives and continuous improvement projects

Minimum Requirements

• Matric Certificate
• Diploma or Degree in Hotel Management or related field
• 3–5 years’ experience in a 4/5-star hotel reservations environment
• Minimum 2 years’ experience managing group bookings, tour series, or event blocks in a senior capacity
• Strong understanding of revenue management principles
• Proficient in MS Office
• Experience with Opera V5.6 and Opera Cloud
• Knowledge of distribution systems
• Basic accounting understanding