Senior Operational Analyst

SUMMARY:
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POSITION INFO:

Our client is searching for a Senior Operational Analyst to join their team in Pretoria. 

Purpose of the job

The Senior Operational Analyst is responsible for analysing, optimising, and supporting transactional processes within the company's ecosystem. The role focuses on ensuring the accuracy, efficiency, and reliability of high-volume data exchanges between payroll providers, insurers, medical aids, and other third-party systems. Operating at the intersection of operations, data, and technology, the role requires strong analytical capability, advanced SQL skills, and a solid understanding of system integrations, including APIs, SFTP, and structured data formats.

Responsibilities:

Data Interface Management

• Process and validate input files received from third parties for payroll deductions.
• Confirm file layouts and ensure input data accuracy before transmission to payroll
• Perform end-to-end checks to confirm successful data integration.
• Act as the central switch by coordinating data flow between insurers, payroll systems, and employers.

Output Reconciliation

• Verify payroll output against
• Ensure all processed data is reflected accurately in output files.
• Address errors promptly and maintain audit trails for all transactions.
• Perform reconciliation of payroll deductions and compile detailed reports.
• Sound knowledge of Q LINK processes and
• Ensure that work procedures remain current.

System Monitoring & User Management

• Create and manage user IDs for web
• Resolve alerts and ensure timely resolution of
• Conduct threshold checks and investigate anomalies in transaction files.

Quality Assurance and Testing

• Assist with user acceptance testing (UAT) for system updates.
• Ensure proper documentation of test results for change requests.

Change Management

• Log and manage change requests (JIRAs) in coordination with relevant departments.
• Track change status and communicate updates to stakeholders.

Documentation & Compliance

• Maintain operational documentation and payroll
• Ensure adherence to company policies and regulatory standards.
• Participate in annual audits and client visits.

Technical Competencies

• Advanced SQL (querying, joins, data validation, reconciliation, troubleshooting)
• Strong understanding of relational databases and data structures (MySQL or similar)
• Experience with SFTP and secure file-based data exchange
• Proficiency in XML and structured data formats (JSON advantageous)
• Solid understanding of RESTful APIs and system integrations
• Knowledge of data mapping, transformation, and validation processes
• Understanding of end-to-end transactional workflows

Analytical & Operational Skills

• Strong analytical thinking with attention to detail in data-heavy environments
• Ability to identify root causes of data discrepancies and system issues
• Experience working in high-volume, time- sensitive transactional environments
• Ability to manage multiple priorities and stakeholders simultaneously
• Strong problem-solving and investigative mindset

Experience Requirements

• Proven experience in a transactional, financial services, or payroll environment
• Hands-on experience with SQL and data analysis
• Exposure to system integrations and data exchange processes
• Experience working with cross-functional teams (operations, development, clients)

Advantageous

• Experience with API integrations and debugging
• Exposure to automation or process optimisation initiatives
• Understanding of UI/UX impacts on operational workflows
• Exposure to software development or technical environments

Key Outcomes

• Accurate and reliable processing of transactional data
• Timely resolution of operational and data-related issues
• Seamless integration of new clients and systems
• Improved efficiency through process optimisation and automation
• Strong alignment between operations, data, and technical teams

QUALIFICATION REQUIRED

• Matric / Grade
• At least 2 years of experience in a similar data operations
• Knowledge of the Insurance Industry

WORK EXPERIENCE REQUIRED

• Strong understanding of payroll systems and data
• Experience with third-party premium collections and EAO processing is highly

JOB RELATED KNOWLEDGE AND SKILLS

• Competent in SQL and scripting for data
• Knowledge of JIRA and Power
• Excellent communication and problem-solving
• Strong analytical skills and attention to
• Ability to manage multiple tasks under
• Strong time management and organizational

CORE COMPETENCY

Integrity

• Make principled decisions and maintain confidentiality.
• Uphold company values and maintain transparency.

Proactivity

• Take initiative and demonstrate problem-solving abilities.
• Show creativity in finding solutions and improving processes.

Constructive Interaction

• Foster positive relationships with team members and stakeholders.
• Respect diversity and communicate constructively.

High Performance

• Deliver consistent results and take ownership of tasks.
• Ensure high performance with a focus on accuracy and efficiency.