Senior Operations Consultant

Degree in Information Systems or equivalent
experience
- ITIL certification (advantageous)
- Minimum of 8 years IT working experience
- ITIL process knowledge and work experience
(Required)
- Minimum 6 years’ experience in a SAP Operations
environment

Action and resolve IM (Incident Management)
tickets
- Action and resolve CIM (Critical Incident
Management) tickets as required
- Raise and lead tasks PM (Problem Management)
tickets as identified
- Action and coordinate CM (Change Management)
tasks and tickets as required
- Assist user departments in drafting system
requirement documentation based on business
processes
- Perform daily system handover and start-up tasks to
ensure operational readiness of systems
- Ensure that all processes have been investigated /
considered in obtaining the specifications of the
user requirements
- Propose and review system design and evaluate
alternatives
- Develop systems solutions in line with quality and
delivery requirements

Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training

SAP Technical Operations
- Web Service, FIORI, OO
- Incident Management (IM), Change Management
(CM), Problem Management (PM)
- OPS Advanced
- SAP S/4HANA Migration
- Technical Continuity Management (TCM)
- Third Level Support

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