Senior Operations Expert (R2065)

JOB SUMMARY:
The Role:

We are looking for an experienced Senior Operations Expert for a Fixed Term Contract for Pretoria.

 

Roles and Responsibilities:

• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
  

  JOB DESCRIPTION:
  

  The Role:

  We are looking for an experienced Senior Operations Expert for a Fixed Term Contract for Pretoria.

   

  Roles and Responsibilities:

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Perform daily system health checks
  • Ensure systems are operational according to SLAâ??s
  • Draw KPI Reports
  • Adhere to the Company's Group PIC processes (Problem, Incident Change Management
  • Perform daily operations tasks and end user support
  • Creation of pertinent test documentation
  • Conduct Ops Basic Training
  • Enable end user knowledge transfer and training
  • Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
  • Provide general assistance to the Operations team and end users
  • Co-ordinate all TLM topics with feature teams timeously
  • Ensure stability and availability of all infrastructure to support feature teams
  • Ability to work as part of a team
  • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
  • Ensure availability of accurate standby rosters for all applications developed by ZA Central Ordering team
  • Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
  • Good presentation skills
  • Self-starter
  • Above-board work ethics
  • Flexibility to take up different tasks in the project
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Willing and able to travel internationally
  • Willing and able to work shifts, after hours and on public holidays

   

  Qualifications and Experience needed for the role:

  • IT Degree and/or relevant qualifications / years of experience
  • Minimum of 3 years Infrastructure support experience in Java environments
  • Minimum of 10 years working experience

  Skills and Experience:

  Essential Skills Requirements:

  • Understanding of Company's Groupâ??s Operations processes tools
  • Payara Glassfish 4 basic administration and commands
  • Apache â?? Knowledge of dispatcher and basic administration
  • Database Skills (Oracle, Confluent KSQL, PostgreSQL - advantageous) to operate and maintain
  • Certificate Administration

   

  Advantageous Skills Requirements:

  • Agile methodology
  • Atlassian tools: Jira, Confluence
  • Ability to read, interpret and follow Java code
  • AWS Practitioner training and/or certification
  • Logging and tracking tickets to external support
  • Troubleshooting deployments
  • Debugging remote services
  • Serverless
  • Microservice Architecture
  • Understanding of German language is highly recommended

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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