Senior Operations Expert (R2065)

 

Recruiter:

Rosstone Consulting

Job Ref:

ROS00926

Date posted:

Thursday, June 2, 2022

Location:

, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

We are looking for an experienced Senior Operations Expert for a Fixed Term Contract for Pretoria.

 

Roles and Responsibilities:

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required

    JOB DESCRIPTION:

    The Role:

    We are looking for an experienced Senior Operations Expert for a Fixed Term Contract for Pretoria.

     

    Roles and Responsibilities:

    • Action and resolve IM (Incident Management) tickets
    • Action and resolve CIM (Critical Incident Management) tickets as required
    • Raise and lead PM (Problem Management) tickets as identified
    • Action and coordinate CM (Change Management) tasks and tickets as required
    • Perform daily system health checks
    • Ensure systems are operational according to SLAâ??s
    • Draw KPI Reports
    • Adhere to the Company's Group PIC processes (Problem, Incident Change Management
    • Perform daily operations tasks and end user support
    • Creation of pertinent test documentation
    • Conduct Ops Basic Training
    • Enable end user knowledge transfer and training
    • Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
    • Provide general assistance to the Operations team and end users
    • Co-ordinate all TLM topics with feature teams timeously
    • Ensure stability and availability of all infrastructure to support feature teams
    • Ability to work as part of a team
    • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
    • Ensure availability of accurate standby rosters for all applications developed by ZA Central Ordering team
    • Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
    • Good presentation skills
    • Self-starter
    • Above-board work ethics
    • Flexibility to take up different tasks in the project
    • Ability and willingness to coach and give training to fellow colleagues and users when required
    • Willing and able to travel internationally
    • Willing and able to work shifts, after hours and on public holidays

     

    Qualifications and Experience needed for the role:

    • IT Degree and/or relevant qualifications / years of experience
    • Minimum of 3 years Infrastructure support experience in Java environments
    • Minimum of 10 years working experience
    Skills and Experience:

    Essential Skills Requirements:

    • Understanding of Company's Groupâ??s Operations processes tools
    • Payara Glassfish 4 basic administration and commands
    • Apache â?? Knowledge of dispatcher and basic administration
    • Database Skills (Oracle, Confluent KSQL, PostgreSQL - advantageous) to operate and maintain
    • Certificate Administration

     

    Advantageous Skills Requirements:

    • Agile methodology
    • Atlassian tools: Jira, Confluence
    • Ability to read, interpret and follow Java code
    • AWS Practitioner training and/or certification
    • Logging and tracking tickets to external support
    • Troubleshooting deployments
    • Debugging remote services
    • Serverless
    • Microservice Architecture
    • Understanding of German language is highly recommended

     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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