Senior Project Manager - Rewards / Loyalty

SUMMARY:
Senior Project Manager to lead the delivery of strategic initiatives within our Rewards ecosystem.

POSITION INFO:

We are seeking a Senior Project Manager to lead the delivery of strategic initiatives within our Rewards ecosystem.

This is not a traditional PM role - it is a high-impact, strategic position at the intersection of customer engagement, partnerships, data, and digital platforms. The successful candidate will play a key role in evolving and optimising the organisation's Rewards programme, driving innovation and delivering measurable customer and business value.

Key Responsibilities

• Lead the end-to-end delivery of complex Rewards programmes, ensuring alignment to strategic objectives

• Define and establish project governance frameworks, including steering committees and delivery structures

• Develop and manage integrated project plans, including timelines, dependencies, and milestones

• Drive cross-functional collaboration across business, technology, data, compliance, and external partners

• Manage risks, issues, and dependencies across multiple workstreams

• Oversee partner onboarding and integration within the Rewards ecosystem

• Deliver executive-level reporting and insights to senior stakeholders

• Facilitate workshops and drive alignment across diverse stakeholder groups

• Ensure change management and adoption of new capabilities across the organisation

• Maintain full ownership of delivery performance (scope, time, cost, quality)

Critical Experience (Non-Negotiable)

• Proven experience delivering Rewards / Loyalty Programmes

• Deep understanding of:

  • Rewards models and benefit structures

  • Rule engines and programme changes

  • Partner ecosystems and onboarding

  • End-to-end Rewards programme lifecycle management

• 8-10+ years' experience in Project / Programme Management

• Track record of delivering large, complex, strategic initiatives

• Experience in Financial Services or Insurance environments

• Strong exposure to Agile and hybrid delivery methodologies